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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage technical queries in a dynamic office environment.
- Company: Join a leading recruitment agency known for its supportive culture.
- Benefits: Enjoy 20 days holiday, performance bonuses, and a full-time permanent role.
- Why this job: Make a difference by helping customers and solving their tech issues every day.
- Qualifications: Strong customer service skills and experience in a helpdesk setting are essential.
- Other info: Flexible shifts with opportunities for growth in a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking a Help Desk Advisor for their office in Runcorn. This role involves handling customer calls, managing work orders, and providing technical support. The ideal candidate will possess strong customer service skills and experience in a helpdesk environment.
Benefits include:
- 20 days holiday
- Performance-based bonus
This is a full-time, permanent position with shifts between 7am and 6pm, including occasional Saturdays.
On-Site Help Desk Advisor — Customer-Focused Support employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Help Desk Advisor — Customer-Focused Support
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your customer service scenarios! Think of common help desk situations and how you’d handle them. We want to demonstrate our problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace On-Site Help Desk Advisor — Customer-Focused Support
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and provided support in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your experience in a helpdesk environment and how it relates to the role of Help Desk Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer support shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Aspire
✨Know Your Stuff
Make sure you brush up on common technical issues and solutions related to help desk support. Familiarise yourself with the tools and software typically used in a helpdesk environment, as this will show your potential employer that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about customer-focused support, prepare examples of how you've successfully handled difficult customer interactions in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to customer service scenarios. This will help you feel more at ease during the actual interview and allow you to articulate your thoughts better.
✨Dress for Success
Even though it's a help desk position, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the role, which can set a positive tone right from the start.
