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For Companies At a Glance
- Tasks: Lead client engagement and design impactful CX strategies using Qualtrics.
- Company: Global organisation focused on feedback-driven programmes and client excellence.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in client experiences while developing your skills.
- Qualifications: Certified CX consultant with strong communication and analytical skills.
- Other info: Join a supportive team committed to enhancing organisational culture.
The predicted salary is between 36000 - 60000 £ per year.
Do you get excited about delivering excellence for your clients? Then you could be the perfect fit for this agency in this flexible CX Lead role!
THE COMPANY
We are representing a global organisation that helps organisations design, implement, and optimise feedback-driven programmes using leading technology. It focuses on turning meaningful insights into action through a structured, value-based approach that strengthens engagement, leadership accountability, and organisational culture. They are now looking to bring on a Qualtrics specialist to take the lead on their CX programmes!
KEY DUTIES
- Lead client engagement, translating business goals into CX strategies, supporting sales through demos and guidance.
- Design, implement, and deliver CX programs using Qualtrics, optimising surveys, dashboards, workflows, ensuring timely delivery.
- Analyse feedback to insights, stakeholders, present recommendations, facilitate workshops, and mentor teams in CX practices.
SKILLS & EXPERIENCE
- Certified CX consultant with proven experience delivering enterprise projects, understanding journeys, measurement, and CX principles.
- Strong communication, presentation, analytical, problem-solving skills; manage multiple projects, deadlines, and client relationships effectively.
- Consulting or professional services experience enhancing CX delivery capabilities is required.
If you would like to find out more please click apply.
We Are Aspire Ltd are a Disability Confident Committed employer.
Customer Experience Lead (Qualtrics Expert) in London employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead (Qualtrics Expert) in London
✨Tip Number 1
Get to know the company inside out! Research their CX programmes and understand how they use Qualtrics. This will help you tailor your conversations and show them you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your past successes in delivering CX projects and how you can bring value to their team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Experience Lead (Qualtrics Expert) in London
Some tips for your application 🫡
Show Your Passion for CX: When you're writing your application, let your enthusiasm for customer experience shine through! We want to see how excited you are about delivering excellence for clients and how that aligns with our mission.
Tailor Your Experience: Make sure to highlight your relevant experience with Qualtrics and any CX programmes you've led. We love seeing how your skills translate into the role, so don’t hold back on those specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aspire
✨Know Your Qualtrics Inside Out
As a Customer Experience Lead, you'll need to showcase your expertise in Qualtrics. Brush up on the latest features and functionalities, and be ready to discuss how you've used them in past projects. Prepare specific examples of how you've optimised surveys and dashboards to drive client engagement.
✨Master the Art of Storytelling
When presenting your experience, think of it as storytelling. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey how you've translated business goals into effective CX strategies and the impact of your work on client satisfaction.
✨Prepare for Client Engagement Scenarios
Expect questions about how you would handle client interactions. Think of scenarios where you've successfully led client engagements or facilitated workshops. Be ready to demonstrate your strong communication and problem-solving skills, as these are crucial for this role.
✨Showcase Your Analytical Skills
Since analysing feedback to derive insights is key in this role, prepare to discuss your analytical approach. Bring examples of how you've turned data into actionable recommendations in previous roles. Highlight any tools or methodologies you used to enhance CX delivery capabilities.
