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For Companies At a Glance
- Tasks: Help customers by answering questions and solving problems in both German and English.
- Company: Join a vibrant team in Liverpool City Centre with a hybrid work model.
- Benefits: Enjoy a competitive salary, bonuses, and 25 days holiday plus bank holidays.
- Why this job: Make a difference in customer experiences while developing your language skills.
- Qualifications: Fluent in German and English with customer service experience preferred.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 25837 - 25837 ÂŁ per year.
Salary: £25,837 per annum (Full‑Time, Permanent, 37.5 hours)
Location: Liverpool City Centre (Hybrid model)
Working Hours: Mon‑Sun (covering hours between 7am‑5pm)
What You’ll Do
- Answer questions, solve problems and recommend experiences that meet customer needs.
- Advise customers on the best services available and promote members and other potential add‑ons.
- Provide a high‑level customer experience that enhances their experience and builds up reputation.
- Initially capture then maintain to ensure there’s quality customer data being recorded on the system.
- Highlight and escalates any issues as and when necessary.
- Deliver and maintain both your own and team targets.
Key Skills & Experience
- Multi‑lingual (German and English speaking).
- Excellent verbal and written speaking experience within both English and German speaking.
- Background in customer service – via call centre or customer‑service‑led roles.
- Travel or hospitality led experience desirable but not essential.
- Experience in up‑selling or cross‑selling desirable.
Benefits
- Competitive salary with commission and performance‑related bonuses.
- 25 days holiday per year plus bank holidays.
- Local public transport links (within walking distance) and local discounted car parking facilities.
Multi-Lingual Customer Service Advisor (German Speaking) in Liverpool employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Lingual Customer Service Advisor (German Speaking) in Liverpool
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills. Role-play common customer service scenarios to feel more confident.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and makes it easier for us to track your progress.
We think you need these skills to ace Multi-Lingual Customer Service Advisor (German Speaking) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-lingual skills, especially in German and English. We want to see how your previous customer service experience aligns with the role, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your language skills can enhance our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills: In your application, emphasise any experience you have in solving problems and providing excellent customer experiences. We’re looking for examples that demonstrate your ability to handle queries and recommend services effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Aspire
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you’re comfortable switching between the two. Practise common customer service phrases and scenarios in both languages to show your versatility during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and services. Understanding what they offer will help you tailor your answers and demonstrate how you can contribute to their goals. Plus, it shows genuine interest!
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. Be ready to discuss these situations and how you managed to provide excellent service, especially in a multi-lingual context.
✨Showcase Your Up-Selling Skills
If you have experience in up-selling or cross-selling, be prepared to share specific examples. Highlight how you identified customer needs and recommended additional services, as this is a key part of the role.
