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- Tasks: Assist homeowners with lease enquiries, sales, and purchase options in a dynamic team.
- Company: Join one of the UK's largest housing associations and new home builders.
- Benefits: Enjoy hybrid working, 26-31 days annual leave, and family-friendly policies.
- Why this job: Fast-paced role with a focus on customer service and teamwork in a supportive environment.
- Qualifications: Experience in a fast-paced administrative role with strong customer service skills required.
- Other info: Temporary contract until Nov 2025, with potential for growth in a reputable company.
£16.48 per hour
Temporary Contract until Nov 2025
London (E15 1BJ)
35 hours per week
Hybrid (1 day per week in the office)
Are you a team player? Do you thrive in a fast-paced environment? Are you organised and efficient? Then this could be the role for you!
An exciting opportunity has arisen with one of the largest housing associations/new home builders in the UK. They are recruiting a Homeowner Coordinator for maternity cover. The team is responsible for dealing with general lease enquiries, approvals, and restrictions; assisting homeowners to sell their homes; providing information to solicitors for prospective purchasers; helping residents purchase further shares through the process called ‘staircasing’; processing lease extensions; re-mortgages and subletting requests; administering the Right to Buy and Right to Acquire, and other purchase option schemes.
As a Homeowner Coordinator, you will deal with a varied workload, assisting the Officers in the team. The job is fun and fast-paced. To succeed, you must be customer-focused, have a positive attitude, be an excellent communicator, and be able to multitask. Excellent organisational skills and attention to detail are also essential in this role. The coordinator offers support to the Homeownership team in providing excellent service to customers while ensuring all tasks are completed in line with policies and procedures. You will keep customers and third parties up-to-date on transaction progress, and assist in the progression of cases supporting fact-finding processes like sourcing and supplying information or documents.
The Candidate
As a Homeowner Coordinator, it is vital that you have previously worked in an administrative fast-paced environment. You will have strong customer service skills and will be able to demonstrate a high level of organisation and the ability to meet deadlines. You will also demonstrate stakeholder management skills. It is important that you have good IT skills, use simple business systems, and are a quick learner.
Benefits Package Includes:
- Agile working 1 day per week in the office (Tuesday)
- Strong family-friendly policies
- Annual leave starting from 26 days rising to 31 PLUS bank holidays (per annum)
- Great places to work certified 2022
- Best Workplaces for Women – ranked 23 in the UK
If you are interested in this role and have the experience required, then apply without delay! Send your CV to Annalee Wood at Aspire Recruitment today.
Please note this vacancy is being handled by Aspire Recruitment (agy). We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. Should you apply for this role, we will process your data as detailed in our privacy policy.
Homeowner Coordinator employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Coordinator
✨Tip Number 1
Familiarise yourself with the housing sector and the specific responsibilities of a Homeowner Coordinator. Understanding the processes like staircasing, lease extensions, and the Right to Buy will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've successfully managed customer queries or complaints, as this role heavily relies on excellent communication skills.
✨Tip Number 3
Demonstrate your organisational skills by preparing for potential scenario-based questions. Think about how you would prioritise tasks in a fast-paced environment and be ready to discuss your strategies for managing multiple responsibilities.
✨Tip Number 4
Network with professionals in the housing sector. Attend relevant events or join online forums to connect with others in similar roles. This can provide insights into the industry and may even lead to referrals or recommendations.
We think you need these skills to ace Homeowner Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles and customer service. Emphasise your organisational skills and ability to multitask, as these are crucial for the Homeowner Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities of the Homeowner Coordinator, such as handling lease enquiries or supporting customers.
Highlight IT Skills: Since good IT skills are essential for this role, ensure you mention any relevant software or systems you are proficient in. This could include CRM systems, Microsoft Office, or any other tools that demonstrate your ability to adapt quickly.
Showcase Stakeholder Management: In your application, provide examples of how you've successfully managed relationships with stakeholders in past roles. This will demonstrate your capability to communicate effectively and keep customers informed, which is key for the Homeowner Coordinator position.
How to prepare for a job interview at Aspire
✨Showcase Your Organisational Skills
As a Homeowner Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised your workload, especially in fast-paced environments.
✨Emphasise Customer Service Experience
This role requires strong customer service skills. Be ready to discuss specific instances where you've gone above and beyond for customers, highlighting your communication skills and positive attitude.
✨Familiarise Yourself with Relevant Processes
Understanding processes like 'staircasing', lease extensions, and the Right to Buy will give you an edge. Research these topics beforehand and be prepared to discuss how you would assist homeowners through these processes.
✨Demonstrate Stakeholder Management Skills
The role involves liaising with various stakeholders. Think of examples where you've effectively managed relationships or communicated with different parties to achieve a common goal, showcasing your ability to work collaboratively.
