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For Companies At a Glance
- Tasks: Provide top-notch customer service and support internal teams and clients.
- Company: Join a thriving business with a supportive team culture.
- Benefits: Enjoy 20 days holiday, performance bonuses, and career growth opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Ideal for those looking to kickstart their career in a friendly atmosphere.
The predicted salary is between 22000 - 30000 £ per year.
Location: Runcorn (Office-based). Job Type: Full-time, Permanent. Salary: £26,000 per annum. Hours: Monday to Friday, 7am–6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am–12pm.
About the Role
An exciting opportunity has arisen for a Help Desk Advisor to join our client’s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.
Responsibilities
- Handle incoming customer calls and emails to log and manage work orders.
- Diagnose and allocate faults to the appropriate engineer or contract manager.
- Meet service level agreements (SLAs) by responding promptly to reactive jobs.
- Maintain accurate technical records to support first-time fixes.
- Provide regular updates to customers and document all communications.
- Coordinate with engineers to optimize scheduling and job completion.
- Close jobs accurately for invoicing and raise new work orders as required.
- Work collaboratively with cross-functional teams to provide technical support.
- Log compliments, complaints, and concerns for timely resolution.
- Adhere to rota shift patterns (7am–6pm, core hours 8:30am–5pm) with occasional Saturdays.
Experience and Qualifications
- Strong customer service and communication skills.
- Proficient in data entry, phone etiquette, administration, and IT systems.
- Empathetic, professional, and customer-focused.
- Excellent time management and punctuality.
- Desirable experience: Previous helpdesk/customer service experience; Complaints handling and scheduling; Background in electrical or plumbing businesses.
Benefits
- 20 days holiday (with holiday purchase options available).
- Team performance-based bonus.
- Supportive and friendly team culture.
- Great opportunity for career growth within a thriving business.
If you’re ready to join a dynamic team and make a real impact, apply today.
Helpdesk Advisor employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and problem-solving. We can role-play with a friend or use online resources to get comfortable with our responses.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm for the role and helps us determine if the company is the right fit for us.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and keep us on their radar as they make their decision.
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Helpdesk Advisor role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and empathetically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aspire
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you handle difficult customers and provide examples of when you've gone above and beyond to help someone. This role is all about delivering outstanding service, so show them you’re passionate about it!
✨Familiarise Yourself with Technical Terms
Since this position involves diagnosing faults and coordinating with engineers, it’s a good idea to familiarise yourself with basic technical terminology related to electrical or plumbing systems. This will not only impress your interviewers but also help you feel more confident during the discussion.
✨Practice Your Communication Skills
As a Help Desk Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and how you would handle specific scenarios.
✨Show Enthusiasm for Teamwork
This role requires collaboration with cross-functional teams, so be prepared to talk about your experiences working in a team environment. Share examples of how you’ve successfully worked with others to achieve a common goal, and express your excitement about being part of a supportive team culture.
