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- Tasks: Support individuals with complex financial situations and help them regain control of their finances.
- Company: Aspire, a supportive organisation focused on helping vulnerable groups.
- Benefits: Competitive salary, flexible working, and the chance to make a real difference.
- Why this job: Empower others while developing your skills in a meaningful role.
- Qualifications: Experience in debt advice or money guidance, especially with vulnerable groups.
- Other info: Opportunity to work in diverse environments, including community settings and prisons.
The predicted salary is between 22000 - 27500 £ per year.
Overview: Debt Advice Caseworker (Ex-Offender Support) – York. Up to £27,500 per year (0.5FTE pro rata). Full-time, Permanent.
About the role: We are recruiting an experienced part time Debt Advice Caseworker to support people with complex financial situations, including problem debt, benefit issues and financial instability, within probation services, activity hubs and prison settings. This role is suited to candidates with a background in frontline debt advice or money guidance, for example those who have worked for Citizens Advice, charitable debt advice services, housing associations, local authority welfare teams or similar organisations.
You will work with individuals who often have multiple debts, limited income and challenging personal circumstances. Your focus will be on reviewing financial situations in detail, developing realistic repayment plans, negotiating with creditors and helping people regain control of their finances. This is not a collections, enforcement or commercial finance role. We are specifically seeking experience in supporting people with problem debt, not recovering debt.
What you will do:
- Manage a caseload of individuals within probation services and community settings, providing structured one-to-one debt and money advice.
- Carry out full financial assessments, including income, expenditure and debt reviews.
- Support individuals to prioritise debts and develop affordable repayment plans.
- Liaise directly with creditors, landlords, utility companies and enforcement agencies to negotiate repayments, holds or resolutions.
- Provide guidance on benefits, entitlements and the responsibilities linked to ongoing claims.
- Support individuals to improve budgeting skills and financial stability over time.
- Maintain accurate, timely and compliant case records in line with advice standards.
- Work flexibly across community locations and prison environments where required.
What we are looking for:
- Proven experience delivering debt advice or money guidance to people with complex financial needs.
- Background in organisations such as Citizens Advice, debt charities, housing or welfare advice services, or similar support-focused environments.
- Strong understanding of problem debt, budgeting, creditor negotiation and benefit systems.
- Experience supporting marginalised or vulnerable groups, including ex-offenders.
- Excellent communication skills and the ability to build trust with people in difficult circumstances.
- Confidence managing a caseload, working to targets and maintaining accurate records.
- Willingness to travel and work within prison settings as required.
Due to the nature of this role, you will have access to your own vehicle and you will be required to complete an online Disclosure and Barring Service (DBS) check and enhanced security clearance vetting.
If this sounds like the perfect role for you then please submit your CV.
Debt Advice Caseworker employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advice Caseworker
✨Tip Number 1
Network like a pro! Reach out to your contacts in the debt advice sector, especially those who have worked with ex-offenders. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt advice and case management. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your background in supporting vulnerable groups and your understanding of budgeting and creditor negotiation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Debt Advice Caseworker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Advice Caseworker role. Highlight your experience in frontline debt advice and any relevant skills that match the job description. We want to see how your background fits with what we’re looking for!
Showcase Your Skills: In your application, don’t just list your previous jobs. Instead, showcase your skills in managing complex financial situations and supporting vulnerable groups. We love seeing real examples of how you’ve made a difference in similar roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the point, so make every word count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at Aspire
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice and financial guidance. Familiarise yourself with common issues faced by individuals in complex financial situations, especially those related to problem debt and budgeting. This will help you demonstrate your expertise during the interview.
✨Show Empathy and Understanding
Since you'll be working with vulnerable groups, it's crucial to convey empathy and understanding in your responses. Prepare examples from your past experiences where you've successfully supported individuals in difficult circumstances, highlighting your ability to build trust and rapport.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific cases, such as negotiating with creditors or developing repayment plans. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their approach to supporting clients or how they measure success in debt advice. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
