Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders with a proactive approach.
- Company: Join a successful manufacturing company in Altrincham with a vibrant team.
- Benefits: Enjoy 28 days holiday, private health insurance, and free parking.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in order processing and a positive, solution-driven mindset required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 20000 - 28000 £ per year.
Permanent Job
Customer Service Orders Processor
£24,000
Monday – Friday, 35 hours per week
100% Office‑based
Altrincham Location – free parking
Are you passionate about delivering brilliant customer service? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes?
This is a fantastic opportunity to join a supportive, growing team where you’ll play a key role in making sure customers receive an excellent experience from start to finish.
You’ll be part of a friendly, dedicated team who put customers and colleagues first. This role is ideal for someone who thrives in a fast‑paced environment, enjoys multitasking, and takes pride in getting things right.
Responsibilities
- Be a warm, reassuring first point of contact for customers, handling calls, emails, and enquiries with professionalism and empathy.
- Build strong relationships and go the extra mile to ensure satisfaction.
- Process customer orders via ERP systems (training provided if needed), update customers on delivery times, stock availability, and order changes, and liaise with internal teams to ensure smooth fulfilment.
- Generate invoices and credit notes; support with queries relating to accounts or warranties.
- Work closely with sales, procurement, and logistics teams; communicate daily with central operations to meet delivery schedules.
- Keep accurate records and maintain high standards of administration.
- Handle complaints with care and professionalism, advise customers clearly and confidently, and find solutions that meet customer needs wherever possible.
Qualifications
- Experience in administration, order processing, and/or invoicing.
- Previous customer service experience – you enjoy helping others.
- Confidence working in a busy environment and managing shifting priorities.
- Ability to learn systems.
Don’t meet every requirement? If you’re enthusiastic and think you’d be great in this role, we’d still love to hear from you. We welcome applicants from all backgrounds and experience levels.
Benefits
- 28 days holiday + 8 bank holidays (including summer & Christmas closures).
- Free onsite parking & secure bike storage.
- Private health insurance (after probation).
- Digital GP service for you and your family.
- Company pension scheme.
- Death in service benefit.
- Company sick pay scheme.
- Annual and performance bonus schemes (discretionary).
- A workplace that values wellbeing, work–life balance, and personal growth.
To find out more and see a full job spec then please contact Ruth today on (phone number removed) or email (url removed).
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.
Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
#J-18808-Ljbffr
Customer Service Order Processor employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Order Processor
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the company culture and expectations. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the role and appreciation for their time.
We think you need these skills to ace Customer Service Order Processor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring your positive attitude to our team.
Tailor Your Experience: Make sure to highlight any previous experience in order processing or customer service. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Customer Service Order Processor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aspire
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you’ve handled customer queries in the past, especially any tricky situations. Think of specific examples that showcase your problem-solving abilities and communication skills.
✨Familiarise Yourself with ERP Systems
Since the role involves processing orders using ERP systems, it’s a good idea to familiarise yourself with these tools. If you have experience with any specific systems, be prepared to talk about them. If not, do a bit of research on common ERP functionalities to show your willingness to learn.
✨Prepare for Team Collaboration Questions
This job requires liaising with various teams, so expect questions about teamwork. Think of times when you collaborated effectively with others, whether in a work setting or during group projects. Highlight your ability to communicate clearly and manage different perspectives.
✨Show Enthusiasm and Positivity
A positive attitude can set you apart from other candidates. During the interview, express your excitement about the role and the company. Share why you’re passionate about customer service and how you can contribute to the team’s success. A genuine smile goes a long way!