Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients through calls and online inquiries, guiding them with professionalism.
- Company: Join Aspire, a company that values integrity and client service.
- Benefits: Enjoy Christmas closure, birthdays off, and personal time for appointments.
- Why this job: Be part of a dynamic team focused on continuous growth and client satisfaction.
- Qualifications: Experience in call centres or customer service is preferred.
- Other info: Flexible shifts and a supportive work environment await you.
The predicted salary is between 18400 - 27600 £ per year.
Overview
Job Title: Call Centre Advisor
Salary: £24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work shift patterns between 9am and 8pm and work occasional weekends.
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a busy call centre operations at its Liverpool City Centre head office.
As a Call Centre Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company.
What You’ll Do
- Handle inbound calls and client correspondence, providing support and guidance.
- Review new cases and determine their suitability for litigation.
- Assist clients with claim inquiries over the phone and online.
- Clearly explain company terms, conditions, and fees with a professional touch.
- Work closely with internal teams to keep claims moving forward.
- Ensure all client interactions adhere to legal requirements and quality standards.
- Track and document all interactions following Standard Operating Procedures.
Key Skills We’re Looking For
- Prior experience in a call centre or customer service setting.
- Familiarity with call centre claims departments or financial services (desirable but not essential).
- Excellent phone and data entry skills, with a keen eye for detail.
- Proficiency with claims management or contact centre systems (preferred).
- Ability to handle client communications professionally, both written and verbal.
Benefits
- Christmas closure & Birthdays off
- \”Personal Time\” to attend external appointments
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
Privacy and Application Information
This vacancy is being handled by Aspire Recruitment. We receive a high volume of applications. We will contact shortlisted candidates within the next 14 days if selected for interview. By applying, you consent to Aspire Recruitment processing your data as detailed in our Privacy Policy and may opt out of receiving information at any time.
Job Information
- Job Title: Call Centre Advisor
- Company: Aspire
- Location: Liverpool, Merseyside
- Posted: Feb 6th 2026
- Closes: Mar 9th 2026
- Sector: Customer Services
- Contract: Permanent
- Hours: Full Time
#J-18808-Ljbffr
Call Centre Advisor employer: Aspire
Contact Detail:
Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Advisor role. Highlight your previous experience in customer service and any relevant skills that match what we’re looking for, like handling client communications or familiarity with claims.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and professional language in your application to reflect how you’d communicate with clients.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as this shows us you have a keen eye for detail—something that’s super important in a call centre environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role right there!
How to prepare for a job interview at Aspire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Call Centre Advisor does. Familiarise yourself with handling inbound calls, client correspondence, and the importance of adhering to legal requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice your verbal and written communication skills. Try role-playing common scenarios with a friend or family member. This will help you articulate your thoughts clearly and professionally during the interview.
✨Showcase Your Experience
Highlight any previous experience in a call centre or customer service setting. Be ready to discuss specific examples where you've successfully handled client inquiries or resolved issues. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
