At a Glance
- Tasks: Provide top-notch technical support for diverse customer voice solutions and troubleshoot issues.
- Company: Join a forward-thinking company dedicated to exceptional customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be part of a dynamic team solving real-world problems with cutting-edge technology.
- Qualifications: Experience in Unified Communications and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a Unified Communications Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. You will be delivering exceptional customer service for cases which have been escalated to you. As a Unified Communications Engineer, this could involve fixing a technical fault, answering a query or fulfilling a service request – anything that is needed to allow the customer to conduct their business.
Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing:
- Providing technical support for a diverse range of customer voice solutions, including but not limited to: Mitel MiVoice Business and supporting Mitel applications, Microsoft Teams (Direct Routing) and AnywhereNow, Industry‑leading UCaaS and CCaaS Solutions, AudioCodes Mediant SBCs and SIP Trunking via Aspire’s Core Voice Network.
- Identifying trends in technical requirements and implementing changes in order to satisfy customer requirements.
- Working to SLA’s for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices.
- Liaising with third‑party suppliers/vendors, escalating technical issues where appropriate.
- Supporting continuous improvement by identifying opportunities for improvement and efficiency including automation of manual processes.
You will suit the role if you have experience working in Unified Communications including configuring, maintaining and supporting voice solutions including contact centres, voicemail servers and softphone/UC environments. Knowledge of networking fundamentals (routing).
Unified Communications Engineer employer: Aspire Technology Solutions
As a Unified Communications Engineer with us, you will thrive in a dynamic work environment that prioritises innovation and customer satisfaction. We offer a collaborative culture where your technical expertise is valued, alongside opportunities for professional growth through continuous training and development. Located in a vibrant area, our company provides a supportive atmosphere that encourages problem-solving and teamwork, making it an excellent place to build a rewarding career.
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the Unified Communications field. Attend industry events or webinars and engage with professionals on platforms like LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Unified Communications. We recommend setting up mock interviews with friends or using online resources to get comfortable explaining complex concepts in simple terms.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to think on your feet and provide exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Unified Communications Engineer role. Highlight your technical skills and experience with voice solutions, as well as any customer service achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about problem-solving and how your background aligns with our needs. Don’t forget to mention your communication skills and how you can simplify technical jargon for customers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and drive solutions, so share those success stories that demonstrate your instinctive problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Unified Communications. Familiarise yourself with the specific systems mentioned in the job description, like Mitel MiVoice Business and Microsoft Teams. Being able to discuss these technologies confidently will show that you're not just a problem solver, but also someone who understands the tools at their disposal.
✨Showcase Your Customer Service Skills
Since customer service is key for this role, prepare examples of how you've successfully handled customer queries or resolved issues in the past. Think about times when you had to explain complex technical problems to non-experts. This will demonstrate your ability to communicate effectively and put the customer's needs first.
✨Demonstrate Your Problem-Solving Approach
Be ready to discuss your problem-solving strategies. You might be asked to walk through how you would approach diagnosing a technical fault or managing multiple incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your efficiency in handling diverse workloads.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, ongoing projects, or how they measure success in the role. Asking questions shows your genuine interest in the position and helps you assess if the company aligns with your values.
