At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Aspire Technology Solutions is a leading IT and Cyber Security provider in the UK.
- Benefits: Enjoy competitive salary, health plans, travel perks, and enhanced leave options.
- Other info: Flexible working hours and a supportive culture that values diversity and inclusion.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction while growing your career.
- Qualifications: Customer-facing experience and understanding of IT services are essential; passion for learning is key.
The predicted salary is between 23000 - 36000 £ per year.
Join to apply for the Service Account Manager role at Aspire Technology Solutions
2 days ago Be among the first 25 applicants
Join to apply for the Service Account Manager role at Aspire Technology Solutions
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About The Role
We are looking for a Service Account Manager to join our Service Delivery team to ensure the delivery of high quality services to Aspires customers.
This is a crucial role that allows us to develop positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs.
The Service Account Manager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered.
Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to benefit from the services Aspire provide.
As a Service Account Manager, you will conduct an ongoing review of IT service, to help identify and implement opportunities for improvement and optimisation throughout the life of a clients agreement, whilst also providing advice and guidance with regards to ongoing IT strategy and planning. You will work in conjunction with other internal departments and third parties to enhance business processes and implement positive change across the organisation.
What you will be doing
- Provide a personalised interface for customers, which focuses on ensuring that the highest levels of client satisfaction are achieved and sustained.
- Conduct regular service review meetings with key stakeholders.
- As part of your service reviews and continual improvement, you will utilise your analytical skills from the ITSM data to identify, create and maintain service improvement plans
- Act as a point of escalation to manage and resolve service issues.
- Identify contract renewal opportunities and work with the sales team to ensure the highest level of customer retention.
- Ensure service delivery standards are continuously improved throughout all areas of the organisation.
- Previous experience of working within a customer-facing role and a good understanding of business objectives.
- Previous experience working within the IT / Managed Services sector with an understanding of the ITIL v4 framework.
- Understanding of customer business requirements and the ability to translate these into service deliverables
- Excellent analytical and communication skills along with the ability to build strong relationships with both internal and external stakeholders, including c-suite.
- Enthusiastic and resilient attitude with a flexible approach to work.
- A clear understanding of the importance and value of delivering high quality customer care.
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.
As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
£27,000 - £40,000 per annum (depending on experience)
Benefi ts
Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Home & Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
You will be based at Aspires Glasgow Office with travel as required.
Hours of work
37.5 hours per week, Monday - Friday
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each others differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyones calendars.
- Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what youre looking for in your next role.
- Successful candidates will be invited to an interview with the Hiring Manager.
- If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
LNKD1_UKTJ
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Industries
Marketing Services
Referrals increase your chances of interviewing at Aspire Technology Solutions by 2x
Sign in to set job alerts for “Service Account Manager” roles.
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 2 months ago
Glasgow, Scotland, United Kingdom 13 hours ago
Glasgow, Scotland, United Kingdom 3 days ago
Glasgow, Scotland, United Kingdom 1 week ago
eICT Service Manager - INTERNAL CANDIDATES ONLY
Irvine, Scotland, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 3 weeks ago
Hamilton, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 days ago
Stirling, Scotland, United Kingdom 1 week ago
Kilmarnock, Scotland, United Kingdom 4 days ago
Life Customer & Adviser Service Business Operations Manager
Stirling, Scotland, United Kingdom 1 week ago
Clinical Service Manager, Cancer Performance B8B
Glasgow, Scotland, United Kingdom 2 days ago
Glasgow, Scotland, United Kingdom 2 months ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 months ago
Blackburn, Scotland, United Kingdom 1 week ago
Physiotherapy Service Manager - INTERNAL CANDIDATES ONLY
Irvine, Scotland, United Kingdom 3 days ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 1 month ago
Paisley, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 4 days ago
Bathgate, Scotland, United Kingdom 3 days ago
East Kilbride, Scotland, United Kingdom 3 months ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 3 weeks ago
Glasgow, Scotland, United Kingdom 1 month ago
Bathgate, Scotland, United Kingdom 12 hours ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 2 weeks ago
Glasgow, Scotland, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrService Account Manager in Glasgow employer: Aspire Technology Solutions
Aspire Technology Solutions is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a comprehensive benefits package, including health plans, enhanced leave entitlements, and a commitment to equality and diversity, Aspire fosters an environment where individuals can thrive while contributing to one of the UK's fastest-growing IT and Cyber Security firms. Located in Glasgow, employees enjoy a supportive atmosphere that encourages innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
Aspire Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Account Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Technology Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Technology Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Account Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Technology Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Technology Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Technology Solutions!
How to prepare for a job interview at Aspire Technology Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
