At a Glance
- Tasks: Troubleshoot tech issues, deploy hardware, and ensure top-notch customer service.
- Company: Aspire Technology Solutions, a leading UK IT provider with a collaborative culture.
- Benefits: Competitive salary, company vehicle, and continuous learning opportunities.
- Other info: Embrace innovation and grow your career in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Technical support experience, strong communication skills, and a valid UK driving license.
The predicted salary is between 28860 - 36000 £ per year.
About Aspire
At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.
Our mission: To deliver technology like no other!
We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.
About the role
We’re looking for an IT Field Support Engineer to join our Field team based in London. As an IT Field Support Engineer, you will have a strong technical support background and will ensure excellent standards and customer experience are delivered. You will be driven and will enjoy taking control of situations to help resolve technical issues. As an IT Field Support Engineer, you will travel frequently throughout the UK therefore a valid UK driving license is essential. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none. Efficiency is important to succeed, as you will be managing a diverse workload.
What you will be doing:
- Troubleshooting and diagnosing technical issues.
- Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
- Deploying new hardware and software solutions.
- Installing and migrating customer networking equipment.
- Attending customer sites for break-fix and chargeable incidents.
You will suit the role if you have:
- Experience working in a similar role.
- Excellent communication and documentation skills.
- Excellent customer service and are able to build strong working relationships with colleagues and customers.
- Confidence to make decisions and demonstrate sound judgement.
- Experience with VMWare (desirable).
- Experience with Windows Server (desirable).
- Experience using Mitel (desirable).
- Networking fundamentals, CCNA (desirable).
- A full and valid UK Driving License.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
At the heart of everything we do are our core values which guide how we work and grow together:
- Ambitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues.
- Sincere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team.
- Passionate: We love what we do. We take pride in our work and consistently deliver high-quality results.
- Innovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement.
- Reliable: We collaborate to achieve the best results and ensure people can depend on us.
- Expert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology.
Salary £28,860 - £36,000 per annum, depending on experience + Company Vehicle.
Location and Working Arrangements
You will be based at Aspire’s London office with frequent travel throughout the UK. Ideally, you will reside within the Thames Valley area, as frequent travel throughout this region and the wider UK will be required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
IT Field Support Engineer in Reading employer: Aspire Technology Solutions
Aspire Technology Solutions is an excellent employer, offering a dynamic work environment in Gateshead where you can grow your skills as a Cyber Security Analyst. With a strong focus on professional development, competitive salaries, and comprehensive benefits including health plans and enhanced leave, we foster a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to protecting our clients while advancing your career in the ever-evolving field of cybersecurity.
Contact Details:
Aspire Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Support Engineer in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aspire Technology Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aspire Technology Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aspire Technology Solutions!
✨Direct Apply to Aspire Technology Solutions
Let's not forget to apply directly through the Aspire Technology Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Support Engineer in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aspire Technology Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aspire Technology Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aspire Technology Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
