At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for diverse clients.
- Company: Join Aspire Technology Solutions, a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy a competitive salary, health plans, and perks like gym discounts and enhanced leave.
- Other info: Continuous learning and development opportunities to help you grow your career.
- Why this job: Be part of a dynamic team, solving real problems and making a difference every day.
- Qualifications: Experience in technical support and strong problem-solving skills are essential.
The predicted salary is between 26000 - 34000 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other!
About the role
We are looking for a Modern Workplace Engineer with a solid technical background and passion for problem-solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line Quick Fix Support Engineers. This could involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work.
Our ideal candidate would be an experienced engineer who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non‑experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Communication with customers will take place over the phone and via email whilst utilising fault‑finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing
- Providing day‑to‑day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
- Software installation and configuration
- Dealing with bespoke client software
- Operating system configuration
- Local machine performance
- InTune / Mobile Device Management
- Entra ID
- Develop and maintain strong working relationships with 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders and teams across the Aspire network.
- Working to SLA’s for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices.
- Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.
You will suit the role if you have
- Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles.
- Hands‑on experience working with Entra ID.
- Hands‑on experience working with InTune (MDM) incl. Windows, Apple and Android deployment, setup and troubleshooting.
- Experience working with IT infrastructure including Active Directory permissions, security, desktops, firewalls, and peripheral equipment such as printers and mobile devices.
- Strong problem‑solving and troubleshooting skills with the ability to take action.
- Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues.
- Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues in order to manage a diverse workload, exceed customer expectations and deliver results within agreed SLAs.
- An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
Starting salary, £26,000 - £34,000 per annum (depending on experience)
Benefits
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire’s London office, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars. Shortlisted candidates will be invited to a pre‑screening call via Teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Modern Workplace Engineer employer: Aspire Technology Solutions
Aspire Technology Solutions is an exceptional employer that prioritises employee growth and development, offering continuous learning opportunities in a dynamic and supportive work environment. Located in London, our team enjoys a vibrant culture that values diversity and inclusion, alongside a comprehensive benefits package including enhanced leave, health plans, and a cycle-to-work scheme. Join us to be part of a fast-growing IT and Cyber Security provider where your contributions are valued and recognised.
Contact Details:
Aspire Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Modern Workplace Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Technology Solutions. Understand their mission and values, and think about how your skills as a Modern Workplace Engineer can contribute to their growth. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and resolving technical issues, brush up on your technical knowledge and be ready to demonstrate your thought process during the interview. Use real-life examples to showcase how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your communication skills! As a Modern Workplace Engineer, you'll need to explain complex technical issues to non-experts. Practice simplifying your explanations and be prepared to discuss how you've built strong relationships with customers and colleagues in previous roles.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Aspire website. This not only shows your enthusiasm but also ensures that your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace Modern Workplace Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Modern Workplace Engineer role. Highlight your technical skills and experiences that align with the job description, especially around IT support and problem-solving.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how you can contribute to our mission. Use specific examples from your past experiences to demonstrate your customer service skills and technical expertise.
Showcase Your Communication Skills:Since strong communication is key, make sure your application reflects your ability to explain technical issues clearly. Use straightforward language and avoid jargon to show us you can connect with non-experts.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Entra ID and InTune. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky technical issues before. Think about specific scenarios where you diagnosed a problem and implemented a solution, and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since strong communication is key, practice explaining complex technical concepts in simple terms. You might be asked to describe a technical issue to someone without a tech background, so make sure you can do this effectively.
✨Demonstrate Your Customer Service Mindset
Aspire values exceptional customer service, so come prepared with examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to manage diverse workloads while keeping customer satisfaction at the forefront.
