At a Glance
- Tasks: Build strong relationships with clients and ensure top-notch IT service delivery.
- Company: Join one of the UK's fastest-growing IT and Cyber Security providers.
- Benefits: Competitive salary, travel perks, health plans, and generous leave policies.
- Other info: Dynamic work environment with continuous learning and growth opportunities.
- Why this job: Be a trusted adviser and make a real impact on client success.
- Qualifications: Experience in IT services and exceptional customer service skills required.
The predicted salary is between 55000 - 65000 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.
It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.
About the role
As a Business Relationship Manager, you will be responsible for ensuring the delivery of high-quality services to some of Aspire’s largest customers.
It is a crucial role that allows us to generate positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best utilised to help meet those needs.
You will take ownership for the overall service experienced by the customer.
Taking on the role of a trusted adviser and acting as a bridge between the customer and Aspire’s internal teams, you will provide a personalised interface that focuses on ensuring that the highest levels of customer satisfaction are achieved and sustained.
You will be responsible for managing complex service situations and work to continuously identify improvements to the way in which services are delivered.
Working collaboratively with customers in support of their IT strategy, you will be able to quickly gain a thorough understanding of the technologies in use and how the client’s IT business systems can be best utilised to help meet organisational goals.
In doing so, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing true value to customers through IT expertise in order to ensure that they continue to benefit from the services we provide.
Acting as the voice of both the customer and Aspire itself, this is a challenging role in which the Business Relationship Manager will be expected to ensure a positive perception of the IT service is maintained across all parties.
You will be required to consult with a number of internal and external business streams in order to conduct the ongoing review of IT service and will help to identify and implement opportunities for improvement and optimisation throughout the life of a client’s agreement, providing advice and guidance with regards to ongoing IT strategy and planning.
- What you will be doing
- Developing and maintaining strategic business relationships with customers.
- Integrating yourself within the customer’s organisation to fully understand their primary business objectives with a view to being able to advise on long term IT strategy.
- Conducting regular service reviews with clients.
- Collating information to design and create service reports in line with specific customer requirements.
- Providing regular and accurate management reporting.
- Identifying opportunities for long term account development and growth.
- Presenting to customers at a number of levels from end users to business executives.
- Acting as a point of escalation for significant issues and complaints whilst identifying suitable methods for resolution.
- Creating and maintaining service enhancement plans, ensuring that actions are followed through to completion.
- You will suit the role if you have
- Previous experience of working for an IT Managed Service Provider.
- A good understanding of the components of IT infrastructures including Connectivity, Telephony, Managed Networks, Cloud, Hosting and Application services.
- Exceptional customer service skills and demonstrable experience in managing complex service situations.
- The ability to communicate effectively with a large and varied number of stakeholders.
- Exceptional negotiation skills with the ability to maintain the highest levels of professionalism.
- The ability to collaborate closely with other internal teams and influence colleagues.
- A demonstrable ability to think both operationally and strategically.
- A sound level of business acumen and the ability to make sensible commercial decisions.
- Demonstrable ability to seek out new ideas and use external information, outside of the company, to provide recommendations and solutions to problems.
- A full UK driving license.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.
As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
- Salary
- £55,000 - £65,000 per annum (depending on experience)
Benefits Here at Aspire, we offer a great benefits package and a competitive salary.
Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits, including subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Home & Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
- Location and Working Arrangements
You will be based at Aspire’s London office with travel as required.
Hours of work
37.5 hours per week, Monday - Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone’s calendars.
- Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role.
- Successful candidates will be invited to an interview with the Hiring Manager.
- If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
- #Aspire For More
Business Relationship Manager in London employer: Aspire Technology Solutions
Aspire Technology Solutions is an excellent employer, offering a dynamic work environment in Gateshead where you can grow your skills as a Cyber Security Analyst. With a strong focus on professional development, competitive salaries, and comprehensive benefits including health plans and enhanced leave, we foster a supportive culture that values teamwork and innovation. Join us to be part of a dedicated team committed to protecting our clients while advancing your career in the ever-evolving field of cybersecurity.
Contact Details:
Aspire Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Relationship Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aspire Technology Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aspire Technology Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aspire Technology Solutions!
✨Direct Apply to Aspire Technology Solutions
Let's not forget to apply directly through the Aspire Technology Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Relationship Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aspire Technology Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aspire Technology Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aspire Technology Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
