At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for diverse customers.
- Company: Join Aspire Technology Solutions, a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy a competitive salary, health benefits, and a supportive work environment.
- Other info: Continuous learning and development opportunities to help you grow your career.
- Why this job: Be part of an exciting journey, enhancing your tech skills while making a real impact.
- Qualifications: Experience in Technical Support and familiarity with Entra ID and Intune is a plus.
The predicted salary is between 22000 - 28000 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand!
About the role
We are looking for a Modern Workplace Engineer with a solid technical background and a passion for problem‑solving. Working alongside the wider Service Desk, you will drive technical solutions whilst putting our customer’s needs first. You will be delivering exceptional customer service for cases that have been escalated to you by our 1st line Quick Fix Engineers, fixing technical faults, answering queries, fulfilling service requests – anything that allows the user to return to work. Your strong communication skills will help diagnose issues and explain technical details in an accessible way. Efficiency is also essential, as you will manage a diverse workload. Communication with customers will take place over the phone and via email while utilising fault‑finding programmes that assist you in diagnosing and fixing problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing
- Providing day‑to‑day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
- Software installation and configuration
- Dealing with bespoke client software
- Operating system configuration
- Local machine performance
- Intune / Mobile Device Management
- Entra ID
- Develop and maintain strong working relationships with 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders and teams across the Aspire network.
- Work to SLA’s for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices.
- Support continual improvement by identifying opportunities for improvement and efficiency, including automation of manual processes.
You will suit the role if you have
- Demonstrable knowledge or experience in Technical Support, Service Desk and/or IT roles.
- Experience working with Entra ID.
- Experience working with Intune (MDM) including Windows, Apple and Android deployment, setup and troubleshooting.
- Experience working with IT infrastructure including Active Directory permissions, security, desktops, firewalls and peripheral equipment such as printers and mobile devices.
- Strong problem‑solving and troubleshooting skills with the ability to take action.
- Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve them.
- Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues in order to manage a diverse workload, exceed customer expectations and deliver results within agreed SLAs.
It is a great opportunity to build on your technical skillset. Ideally, you’ll have a previous working knowledge of the following:
- Windows operating systems, Active Directory, Entra ID, Intune, Exchange and Office 365.
- An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
Starting salary, £26,000 to £34,000 per annum (depending on experience)
Benefits
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire’s Leeds office, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2‑3 weeks depending on everyone’s calendars. Shortlisted candidates will be invited to a pre‑screening call via Teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Modern Workplace Engineer in Leeds employer: Aspire Technology Solutions
Aspire Technology Solutions is an exceptional employer that prioritises employee growth and development, offering continuous learning opportunities in a dynamic and supportive work environment. Located in Leeds, our team enjoys a range of benefits including enhanced annual leave, health cash plans, and a commitment to equality and diversity, making it a rewarding place to build a career in IT and Cyber Security.
Contact Details:
Aspire Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Modern Workplace Engineer in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Technology Solutions. Understand their mission and values, and think about how your skills as a Modern Workplace Engineer can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and providing exceptional customer service, consider running through some common technical issues and how you would resolve them. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to explain your thought process clearly when discussing technical problems. Remember, it’s not just about fixing issues; it’s about making sure the customer understands what’s happening too.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Modern Workplace Engineer in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and what we do at Aspire.
Tailor Your CV:Make sure your CV highlights relevant experience, especially with Entra ID and Intune. We love seeing how your skills align with our needs, so don’t be shy about showcasing your technical background!
Be Clear and Concise:In your cover letter, keep it straightforward. We appreciate clear communication, so explain your experiences and how they relate to the role without going off on tangents. Remember, we’re looking for efficiency!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Entra ID, Intune, and the Windows operating systems. Be ready to discuss your experience with these technologies and how you've used them to solve problems in the past. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Show Off Your Customer Service Skills
Since customer service is key for this role, think of examples where you've gone above and beyond to help a customer. Prepare to share specific stories that highlight your communication skills and ability to build relationships, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Prowess
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and logically, as this will demonstrate your problem-solving skills and how you approach technical issues.
✨Prepare Questions That Matter
Have a few thoughtful questions prepared about the team dynamics, ongoing projects, or opportunities for professional development at Aspire. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
