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- Tasks: Provide top-notch IT support and solve technical issues for diverse customers.
- Company: Join Aspire Technology Solutions, a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy a competitive salary, health cash plan, enhanced leave, and more perks.
- Why this job: Kickstart your tech career while making a real difference for users every day.
- Qualifications: Experience in technical support and strong problem-solving skills are essential.
- Other info: Embrace continuous learning and growth in a supportive, inclusive environment.
The predicted salary is between 22000 - 32000 £ per year.
Join to apply for the End User Support Engineer role at Aspire Technology Solutions.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand!
About The Role
We are looking for an End User Support Engineer with a solid technical background and a passion for problem‑solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customers' needs first. You will be delivering exceptional customer service for cases which have been escalated to you by our 1st line Quick Fix Support Engineers. This could involve fixing a technical fault, answering a query, fulfilling a service request anything that is needed to allow the user to return to work.
Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer's issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Communication with customers will take place over the phone and via email whilst utilising fault‑finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role living our values are woven through everything we do to guarantee that our service delivery is second to none.
What You Will Be Doing
- Providing day‑to‑day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
- Software installation and configuration
- Dealing with bespoke client software
- Operating system configuration
- Local machine performance
- InTune / Mobile Device Management
- Entra ID
You will suit the role if you have:
- Demonstrable knowledge or experience in Technical Support, Service Desk and/or IT roles.
- Experience working with Entra ID.
- Experience working with InTune (MDM) incl. Windows, Apple and Android deployment, setup and troubleshooting.
- Experience working with IT infrastructure including Active Directory permissions, security, desktops, firewalls, and peripheral equipment such as printers and mobile devices.
- Strong problem‑solving and troubleshooting skills with the ability to take action.
- Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues.
- Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues in order to manage a diverse workload, exceed customer expectations and deliver results within agreed SLAs.
It is a great opportunity to build on your technical skillset. Ideally, you'll have a previous working knowledge of the following:
- Windows operating systems, Active Directory, Entra ID, InTune, Exchange and Office 365.
- An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
Starting salary, £26,000 to £38,000 per annum (depending on experience).
Benefits
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire's Leeds office, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
Shortlisted candidates will be invited to a pre‑screening call via teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
End User Support Engineer in Leeds employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer in Leeds
✨Tip Number 1
Get to know the company! Research Aspire Technology Solutions and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about diagnosing and fixing issues, try to simulate some common technical problems and think through how you'd resolve them. This will boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 3
Brush up on your communication skills! Being able to explain technical issues in simple terms is key. Practice explaining complex concepts to friends or family who aren’t tech-savvy, so you can demonstrate this skill during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Aspire team. Let’s get you that End User Support Engineer role!
We think you need these skills to ace End User Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the End User Support Engineer role. Highlight your technical background, problem-solving abilities, and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Aspire. Keep it friendly and professional, and don’t forget to mention your customer service ethos.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to explain technical issues clearly. Whether it's in your CV or cover letter, let us see how you can break down complex concepts for non-experts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Aspire family!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Entra ID, InTune, and Windows operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to think on your feet or come up with creative solutions to technical problems, as this will demonstrate your instinctive problem-solving abilities.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. Since you'll be dealing with customers who may not have a technical background, being able to communicate clearly is crucial. Role-play with a friend to refine your explanations.
✨Demonstrate Your Customer Service Mindset
Be prepared to discuss how you prioritise customer needs and manage your workload effectively. Share examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns with Aspire's values of exceptional service delivery.
