Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and assist with tech setups in a dynamic team.
- Company: Join Aspire Technology Solutions, a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy a competitive salary, health plans, travel perks, and continuous learning opportunities.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team environment.
- Qualifications: Strong communication skills and a passion for learning new technologies.
- Other info: Pathway to diverse IT roles with excellent growth potential.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand
Our mission: To deliver technology like no other
About the role
Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?
This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake a Level 3 IT Support Technician Apprenticeship.
We\’re looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our office in London. We\’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything you do to guarantee that our service delivery is second to none.
What you will be doing
- Provide 1st line support for the Service Desk.
- Work on support tickets and provide project support to senior engineers.
- Assisting the setup of desktops & laptops.
- Dealing with ticket queries including password resets, new user requests and fault logging.
- Assisting with infrastructure refreshes.
- Telephony rollouts.
- Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal.
- Liaise with internal customers to ensure that services are being delivered.
- Work with SLA\’s whilst delivering efficient resolutions towards First Time Fix Rates.
You will suit the role if you have
- Excellent communication skills both verbal and written.
- A keen interest in learning new IT technologies
- Positive and resilient attitude.
- Customer focussed.
- Personable and friendly.
- Well organised and takes the initiative.
- A logical approach to troubleshooting hardware and software issues.
- Good attention to detail.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
£17,000 per annum
Start Date
January 2026
Location and Working Arrangements
You will be based at Aspire\’s London office with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday
Future Prospects
This apprenticeship offers a pathway into a diverse IT career, to become a Quick Fix Engineer. At Aspire, we prioritise internal growth, meaning completing your apprenticeship with us can unlock opportunities in various roles and departments, including End User, Modern Workplace and Infrastructure.
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other\’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone\’s calendars.
-
Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you\’re looking for in your next role.
-
Successful candidates will be invited to an interview with the Hiring Manager.
-
If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Closing date: 5pm on 24/10/25
We reserve the right to close the vacancy once we have received sufficient applications. We advise you to submit your application as early as possible to prevent disappointment.
#AspireForMore
IT Support Apprentice employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Get to know the company! Research Aspire Technology Solutions and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be providing customer support, it's crucial to be confident and friendly. Role-play common scenarios with friends or family to get comfortable with troubleshooting and explaining tech issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the Aspire team.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Share any personal projects or experiences that highlight your interest in technology. We love seeing candidates who are eager to learn and grow in the field.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your communication skills and customer-focused attitude, as these are key to success in this role at Aspire.
Be Personable and Friendly: Remember, we’re looking for someone who can connect with customers! Use a friendly tone in your written application and don’t hesitate to showcase your personality. A positive attitude goes a long way!
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying through our website as soon as you can. This not only shows your enthusiasm but also increases your chances of being considered before the closing date.
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common troubleshooting steps for hardware and software issues, as well as basic networking concepts. This will show your passion for IT and help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Being personable and friendly can make a huge difference in how you connect with the interviewers.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss past experiences where you've solved problems or helped others. Even if it's not directly related to IT, showcasing your logical approach to troubleshooting will resonate well with the hiring team at Aspire.
✨Embrace the Learning Opportunity
Express your eagerness to learn and grow within the company. Highlight any relevant courses or self-study you've done, and be ready to discuss how you plan to continue developing your skills during the apprenticeship. This aligns perfectly with Aspire's commitment to continuous learning.