At a Glance
- Tasks: Manage client relationships and ensure high-quality IT service delivery.
- Company: Join one of the fastest growing IT and Cyber Security providers in the UK.
- Benefits: Competitive salary, health cash plan, enhanced leave, and employee perks.
- Other info: Continuous learning and development opportunities in a supportive environment.
- Why this job: Make a real impact by improving customer satisfaction and service delivery.
- Qualifications: Experience in customer-facing roles and understanding of IT services.
The predicted salary is between 27000 - 40000 € per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About the role
We are looking for a Service Account Manager to join our Service Delivery team to ensure the delivery of high-quality services to Aspire’s customers. This is a crucial role that allows us to develop positive relationships with our clients, providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs. The Service Account Manager will take ownership for the overall service experienced by the customer, providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered.
Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to benefit from the services Aspire provide. As a Service Account Manager you will conduct an ongoing review of IT service to help identify and implement opportunities for improvement and optimisation throughout the life of a client’s agreement, whilst also providing advice and guidance with regards to ongoing IT strategy and planning. You will work in conjunction with other internal departments and third parties to enhance business processes and implement positive change across the organisation.
What you will be doing
- Provide a personalised interface for customers, which focuses on ensuring that the highest levels of client satisfaction are achieved and sustained.
- Conduct regular service review meetings with key stakeholders.
- Utilise your analytical skills from the ITSM data to identify, create and maintain service improvement plans.
- Act as a point of escalation to manage and resolve service issues.
- Identify contract renewal opportunities and work with the sales team to ensure the highest level of customer retention.
- Ensure service delivery standards are continuously improved throughout all areas of the organisation.
You will suit the role if you have:
- Previous experience of working within a customer-facing role and a good understanding of business objectives.
- Previous experience working within the IT / Managed Services sector with an understanding of the ITIL v4 framework.
- Understanding of customer business requirements and the ability to translate these into service deliverables.
- Excellent analytical and communication skills along with the ability to build strong relationships with both internal and external stakeholders, including c-suite.
- Enthusiastic and resilient attitude with a flexible approach to work.
- A clear understanding of the importance and value of delivering high quality customer care.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary £27,000 - £40,000 per annum (depending on experience)
Benefits
Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidised travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Home & Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire’s Gateshead Head Office, with travel as required. Hours of work 37.5 hours per week, Monday - Friday
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone’s calendars. Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Service Account Manager in Gateshead employer: Aspire Technology Solutions
Aspire Technology Solutions is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a strong focus on customer satisfaction and continuous improvement, employees are empowered to build meaningful relationships with clients while enjoying a comprehensive benefits package, including health plans, enhanced leave, and professional development opportunities. Located in Gateshead, our dynamic team thrives in a supportive environment that values diversity and encourages innovation.
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Account Manager in Gateshead
✨Tip Number 1
Get to know Aspire and its mission! Research the company culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Service Account Manager, you'll need to build strong relationships with clients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Prepare for those service review meetings! Think about how you can leverage your analytical skills to identify potential improvements. Bring ideas to the table that demonstrate your proactive mindset and commitment to client satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Aspire team and ready to contribute to their growth.
We think you need these skills to ace Service Account Manager in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Account Manager role. Highlight your experience in customer-facing roles and how you've successfully managed client relationships in the IT sector. We want to see how you can bring value to our team!
Showcase Your Analytical Skills:Since this role involves using analytical skills to improve service delivery, be sure to include examples of how you've used data to drive decisions or improvements in past roles. We love seeing candidates who can think critically and make data-driven recommendations!
Communicate Clearly:Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure there are no typos or grammatical errors. Remember, strong communication skills are key for this position, so let that shine through in your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Stuff
Before the interview, make sure you understand Aspire's mission and values. Familiarise yourself with their services and how they align with customer needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Service Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved service issues. Highlight your communication skills and how you can translate business requirements into effective IT solutions.
✨Be Ready for Analytical Questions
Expect questions that assess your analytical skills, especially regarding ITSM data and service improvement plans. Brush up on your understanding of the ITIL v4 framework and be prepared to discuss how you've used data to drive improvements in service delivery.
✨Emphasise Your Customer-Centric Approach
Aspire values high-quality customer care, so be ready to discuss how you prioritise customer satisfaction. Share specific instances where you've gone above and beyond to meet client needs, and explain how you would ensure continuous improvement in service delivery.
