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For Companies At a Glance
- Tasks: Investigate and resolve technical issues while providing top-notch customer support.
- Company: Join one of the fastest growing IT and Cyber Security providers in the UK.
- Benefits: Competitive salary, health cash plan, enhanced leave, and more perks.
- Why this job: Be part of a dynamic team driving innovative tech solutions.
- Qualifications: Strong technical background in IT support and excellent communication skills.
- Other info: Continuous learning and development opportunities in a people-centric culture.
The predicted salary is between 25000 - 38000 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other!
About the role
We are looking for a Senior Infrastructure Engineer to join our growing Infrastructure team based from our head office on the Gateshead Quayside. As a Senior Infrastructure Engineer, you will possess a strong technical background and extensive experience in technical support. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. You will be an experienced engineer who is an instinctive problem solver and able to drive technical solutions. You will be responsible for investigating a wide range of technical issues and diagnosing and fixing critical IT issues. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing
- Investigate and diagnose a wide range of escalated technical issues.
- Provide technical support to customers via email and telephone.
- Provide escalation support to infrastructure engineers.
- Identify recurring technical faults.
- Manage critical IT outages with customers to efficiently resolve the situation.
- Liaise with customers, stakeholders and team members to gather requirements and propose technical solutions.
- Ensure high levels of performance, availability and security of the infrastructure.
- Root cause analysis and future fault prevention.
- Continuously improve the infrastructure through automation and optimization.
You will suit the role if you have
- Strong technical background with a good understanding of MS Server, Virtualisation, Storage and Networking technologies.
- Proven experience in IT with a focus on technical support.
- Good communication and documentation skills.
- Ability to work well as part of a team or individually whilst building relationships with other departments.
- Willingness to make decisions, exhibit sound and accurate judgement and include the appropriate people in the decision-making process.
- Highly motivated and able to set and achieve challenging goals.
- Experience with Windows Server, Microsoft Exchange, Active Directory, Infrastructure Hardware and Storage, VMware, Microsoft Azure & 365 administration, and Citrix is preferred.
- Relevant certifications such as MCSE, VCP, AZ-104, AZ-800 are an advantage.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
Starting salary, £30,000 - £44,000 per annum (depending on experience)
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire’s Gateshead office, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars. Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Senior Infrastructure Engineer in Gateshead employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer in Gateshead
✨Tip Number 1
Network like a pro! Reach out to current employees at Aspire on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of MS Server, Virtualisation, and Networking technologies. We want to see how you tackle real-world problems, so practice explaining your thought process clearly.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've successfully resolved customer issues in the past. Remember, it's all about putting the customer's needs first, just like we do at Aspire.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Aspire!
We think you need these skills to ace Senior Infrastructure Engineer in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Infrastructure Engineer role. Highlight your technical skills and experience that align with what we’re looking for, like MS Server and Virtualisation. This shows us you’re serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention our values and how you embody them!
Show Off Your Problem-Solving Skills: In your application, give examples of how you’ve tackled technical issues in the past. We love seeing instinctive problem solvers, so share those stories that demonstrate your ability to diagnose and fix critical IT problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MS Server, Virtualisation, and Networking technologies. Be ready to discuss specific experiences where you've diagnosed and resolved critical IT issues, as this will show your problem-solving skills.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you'd communicate with a non-technical customer, so think of examples where you've done this successfully.
✨Show Your Customer Service Skills
Prepare to share examples of how you've put customers first in previous roles. Think about times when you've managed critical IT outages or provided exceptional support, as these stories will highlight your commitment to customer service.
✨Emphasise Continuous Learning
Aspire values continuous learning, so be ready to discuss how you've pursued professional development. Mention any relevant certifications you have or are working towards, and express your eagerness to grow within the company.