At a Glance
- Tasks: Provide on-site IT support, troubleshoot issues, and ensure excellent customer service.
- Company: Aspire Technology Solutions, a leading UK provider of managed IT and cyber security solutions.
- Benefits: Competitive salary, health cash plan, travel benefits, and enhanced leave entitlement.
- Other info: Continuous learning opportunities and a supportive, people-centric culture.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Experience in technical support, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 35000 £ per year.
About Aspire
At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way.
Our mission: To deliver technology like no other!
We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.
About the role
We’re looking for an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We’re looking for someone who is driven and enjoys taking control of situations to help resolve technical issues. This role will be based at one of Aspire's customer sites, where you will act as the single point of escalation for any queries or issues arising from their IT equipment. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems in person or remote. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing
- Providing day-to-day, on-site IT support through diagnosis, troubleshooting and resolving tickets in relation to:
- Software installation and configuration
- Bespoke client software
- Operating system configuration
- Local machine performance/builds
- Google Workspace administration
- Microsoft 365 administration
- Network and infrastructure configuration/upgrades
- Liaising with 3rd party vendors to troubleshoot and resolve IT issues.
- Working to SLAs for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices.
- Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.
You will suit the role if you have:
- Proven experience in Technical Support, Service Desk and/or IT roles.
- Experience with Google Workspace, Microsoft 365, Windows Server/virtualization, storage and networking technologies.
- Strong problem-solving and troubleshooting skills with the ability to take action.
- Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose and resolve issues.
- Experience working as part of a small team as well as a wider service desk.
- Excellent time management, planning and organisational skills to manage and prioritise own tasks alongside a diverse workload.
- Experience using an ITSM tool and an understanding of Service Desk operations.
- A full and valid UK driving licence.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
At the heart of everything we do are our core values which guide how we work and grow together:
- Ambitious: We are driven by data to achieve the best results. We push ourselves to be our best and make an impact while delivering the best experience for customers and colleagues.
- Sincere: We do the right thing for our customers and colleagues. We are honest, provide independent advice and support each other as one team.
- Passionate: We love what we do. We take pride in our work and consistently deliver high-quality results.
- Innovative: We are bold and take action to develop creative solutions. We learn from mistakes and strive for continual improvement.
- Reliable: We collaborate to achieve the best results and ensure people can depend on us.
- Expert: We are technical experts who continue to learn and grow. We share knowledge and ensure customers achieve their ambitions through the right technology.
Salary £30,000 - £35,000 per annum (depending on experience)
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidised travel passes and much more!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at one of Aspire's customer sites, with travel as required to Aspire's Gateshead HQ and other customer locations.
Hours of Work
Full time (37.5 hours per week), Monday to Friday
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
IT Field Support Engineer in Gateshead employer: Aspire Technology Solutions
Aspire Technology Solutions is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on continuous learning and development, we offer a supportive work culture where innovation and collaboration thrive. Our comprehensive benefits package, including travel perks, health plans, and enhanced leave entitlements, ensures that our team members feel valued and motivated to deliver outstanding service to our customers.
Contact Details:
Aspire Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Support Engineer in Gateshead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aspire Technology Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aspire Technology Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aspire Technology Solutions!
✨Direct Apply to Aspire Technology Solutions
Let's not forget to apply directly through the Aspire Technology Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Support Engineer in Gateshead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aspire Technology Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aspire Technology Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aspire Technology Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
