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- Tasks: Troubleshoot tech issues and deploy new hardware/software solutions.
- Company: Join Aspire, a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Competitive salary, travel perks, health plans, and enhanced leave.
- Why this job: Be part of an exciting journey with opportunities for growth and learning.
- Qualifications: Experience in technical support and excellent communication skills required.
- Other info: Dynamic work environment with a focus on equality and diversity.
The predicted salary is between 24600 - 36000 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About the role
Due to recent contract wins, we're looking for a Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role. You will be an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. We're looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.
You will preferably reside within Perth / Dundee as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.
What you will be doing:
- Troubleshooting and diagnosing technical issues.
- Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
- Deploying new hardware and software solutions.
- Installing and migrating customer networking equipment.
- Attending customer sites for break-fix and chargeable incidents.
You will suit the role if you have:
- Experience working in a similar role.
- Excellent communication and documentation skills.
- Excellent customer service, and are able to build strong working relationships with colleagues and customers.
- Confidence to make decisions and demonstrate sound judgement.
- Experience with VMWare (desirable).
- Experience with Windows Server (desirable).
- Experience using Mitel (desirable).
- Networking fundamentals, CCNA (desirable).
- A full and valid UK Driving License.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
Starting salary, £24,600 - £36,000 per annum (depending on experience) + Company Van
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidised travel passes and much more!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
We are looking for a candidate in Aberdeen and surrounding areas, however, travel throughout central Scotland and surrounding areas will be required. You may on occasion be required to work at customer locations throughout the UK.
Hours of Work
37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone's calendars. Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
IT Field Engineer in Aberdeen employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Aspire or other companies.
✨Tip Number 2
Prepare for those interviews! Research Aspire Technology Solutions and understand their mission and values. Be ready to discuss how your skills align with their needs, especially in troubleshooting and customer service.
✨Tip Number 3
Show off your technical skills! If you have experience with VMWare, Windows Server, or networking fundamentals, make sure to highlight these during your conversations. Practical examples of your past work can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Aspire team and being part of our exciting journey.
We think you need these skills to ace IT Field Engineer in Aberdeen
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical support background in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting and diagnostic skills!
Tailor Your Application: Take a moment to tailor your CV and cover letter to reflect the specific requirements of the IT Field Engineer role. Mention any relevant experience with VMWare, Windows Server, or networking fundamentals to catch our eye!
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. We appreciate well-structured documents that make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Aspire!
How to prepare for a job interview at Aspire Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around troubleshooting and diagnosing issues. Familiarise yourself with VMWare, Windows Server, and networking fundamentals like CCNA. Being able to speak confidently about these topics will show that you're ready to tackle the challenges of the role.
✨Show Off Your Customer Service Skills
Aspire values excellent customer service, so be prepared to share examples of how you've built strong relationships with clients in the past. Think of specific situations where you resolved a technical issue while keeping the customer happy. This will demonstrate your ability to deliver a great experience.
✨Prepare for Travel Questions
Since the role involves frequent travel, be ready to discuss your flexibility and willingness to travel throughout Scotland and the UK. Highlight any previous experiences where you managed travel effectively or worked in different locations, as this will show you're adaptable and ready for the job.
✨Practice Decision-Making Scenarios
Aspire is looking for someone who can make sound decisions under pressure. Prepare for situational questions where you might need to demonstrate your judgement. Think about times when you had to make quick decisions in a technical environment and how those decisions led to successful outcomes.
