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For Companies At a Glance
- Tasks: Join our 24/7 team to tackle IT challenges and ensure customer satisfaction.
- Company: Aspire Technology Solutions is a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy competitive salary, travel perks, health plans, and enhanced leave entitlements.
- Why this job: Gain hands-on experience in a dynamic environment while making a real impact on customer service.
- Qualifications: Previous experience in IT support is preferred; enthusiasm for learning is essential.
- Other info: Shift pattern of 4 days on, 4 days off with opportunities for continuous development.
The predicted salary is between 24000 - 30000 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.
Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand!
The Role
We are looking for a 24/7 IT Analyst to join our growing 24/7 Team to support our Service Desk. As a 24/7 IT Analyst, you\\\’ll gain hands-on experience with a broad range of technologies, while delivering swift responses to general IT issues for our customers. By joining our 24/7 team, you\\\’ll work on a shift rotation and will focus on delivering robust technical solutions whilst ensuring customer satisfaction remains our top priority. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
You Will Be Doing
- Tackle IT challenges head-on, from End-user support to Infrastructure troubleshooting, ensuring seamless resolutions that keep systems running smoothly.
- Utilise Network Monitoring Systems (NMS) to provide 24/7 support for customers, working closely with 3rd party carriers.
- Conduct Root Cause Analysis (RCA) to identify and address recurring IT and security-related issues.
- Respond to customer calls, providing prompt assistance for IT and security issues and/or incidents.
- Collaborate with fellow IT Analysts to coordinate responses to complex incidents.
- Prepare comprehensive handover notes to ensure analysts maintain continuity of operations.
- Escalate to on-call engineers where necessary.
You Will Suit The Role If You Have
- Previous experience in an End-User Support, Networks or Infrastructure role.
- Enthusiasm for continuous learning and professional growth across multiple disciplines.
- Demonstrated ability to excel in dynamic environments and handle challenging situations with confidence and efficiency.
- Exceptional attention to detail and excellent organisational skills.
The Following Certifications Are Advantageous But Not Essential
- Microsoft certifications (MD102, MS102, AZ900, AZ104, etc)
- CompTIA A+, Network+
- Cisco CCST, CCNA
Our Values & Benefits
We understand that you might not have all the qualifications and experiences for this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate and strive to be the best at what you do this role may be a fit for you.
Salary
£28,200 – £36,000 (depending on experience. Salary inclusive of a 20% shift uplift)
Benefits
- Travel benefits including free parking and subsidised travel passes
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location, Working Arrangements & Hours
You will be based at Aspire’s Gateshead Head Office, with travel as required to meet the needs of the business.
Hours of Work: A shift pattern of 4 days on and 4 days off, with shifts alternating between day and night shift. The hours of work will be 7am – 7pm on day shift and 7pm – 7am on night shift.
Equality, Inclusion and Diversity
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.
- Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
- Successful candidates will be invited to an interview with the Hiring Manager.
- If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
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24/7 IT Analyst employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 IT Analyst
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Network Monitoring Systems and Root Cause Analysis. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your proactive approach to the interviewers.
✨Tip Number 2
Prepare to discuss your previous experience in End-User Support or Infrastructure roles. Think of specific examples where you successfully resolved IT issues or improved customer satisfaction, as this will showcase your relevant skills and experience.
✨Tip Number 3
Highlight your enthusiasm for continuous learning during the interview. Since Aspire values professional growth, sharing your plans for obtaining certifications like Microsoft or CompTIA can set you apart as a candidate who is committed to self-improvement.
✨Tip Number 4
Practice your communication skills, especially for phone and email interactions. Since the role involves direct customer communication, being able to convey technical information clearly and effectively will be crucial in demonstrating your suitability for the position.
We think you need these skills to ace 24/7 IT Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in End-User Support, Networks, or Infrastructure roles. Emphasise any technical skills and certifications that align with the job description, such as Microsoft or CompTIA certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for continuous learning and your ability to thrive in dynamic environments. Mention specific examples of how you've tackled IT challenges in the past and your commitment to customer service.
Highlight Communication Skills: Since communication with customers is key, ensure you demonstrate your excellent verbal and written communication skills in your application. Provide examples of how you've effectively assisted customers in previous roles.
Prepare for the Interview Process: Familiarise yourself with the interview process outlined in the job description. Be ready to discuss your experience in detail during the pre-screening call and prepare questions for the informal interview with key stakeholders.
How to prepare for a job interview at Aspire Technology Solutions
✨Show Your Technical Skills
As a 24/7 IT Analyst, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with end-user support, network monitoring systems, and any relevant certifications you hold. Highlight specific examples of how you've tackled IT challenges in the past.
✨Emphasise Customer Service
Customer satisfaction is key for this role. During the interview, share instances where you've successfully resolved customer issues or improved their experience. Show that you understand the importance of communication and empathy when dealing with clients.
✨Demonstrate Problem-Solving Abilities
The role involves tackling complex IT problems. Prepare to discuss your approach to troubleshooting and root cause analysis. Use real-life scenarios to illustrate how you identify issues and implement effective solutions.
✨Express Your Willingness to Learn
Aspire values continuous learning and professional growth. Convey your enthusiasm for expanding your knowledge across multiple disciplines. Mention any recent training or courses you've undertaken, and express your eagerness to develop further within the company.
