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For Companies At a Glance
- Tasks: Provide remote network support and solve technical issues for customers.
- Company: Join Aspire Technology Solutions, a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy a competitive salary, health benefits, and a supportive work environment.
- Why this job: Be part of an innovative team and make a real difference in tech solutions.
- Qualifications: Experience in network environments and strong problem-solving skills are essential.
- Other info: Continuous learning and development opportunities to help you grow your career.
The predicted salary is between 25000 - 33333 £ per year.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other!
About the role
We are looking for a Network Support Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer’s needs first. This could involve fixing a technical fault, answering a query, fulfilling a service request – anything that is needed to allow the user to return to work.
Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing
- Provide remote network support, diagnosing and resolving incidents and service requests relating to:
- Network connectivity and performance issues
- Firewall management, including rule changes, security policies and VPN configuration across multiple vendors such as FortiGate, Sophos and Check Point
- Network fault diagnosis and resolution, including switching, wireless access points and configuration changes
- Layer 2 switching issues, including VLAN configuration and spanning tree troubleshooting across vendors such as Cisco, Extreme and UniFi
- Act as the technical lead for customers during service changes, incident recovery and restoration activities.
- Build and maintain strong working relationships with teams across Aspire, collaborating effectively to deliver customer outcomes.
- Manage incidents and service requests in line with agreed SLAs, effectively prioritising workload while handling multiple concurrent issues in accordance with established processes and best practices.
- Contribute to continual service improvement by identifying opportunities to enhance efficiency, quality and personal professional development.
- Support and collaborate with colleagues as a key member of the team, assisting with complex issues and required service changes.
You will suit the role if you have:
- Experience working in multi-vendor network environments e.g. Fortinet, Cisco, Palo Alto, Check Point or Aruba technologies.
- Previous experience in an ISP, MSP or similar network support environment.
- Exposure to ISP-grade connectivity, including Dedicated Internet Access (DIA), Ethernet services, and Layer 2 / Layer 3 networking.
- Strong understanding of routing (BGP, OSPF), switching (VLANs, STP) and wireless networking, with the ability to troubleshoot end-to-end solutions.
- Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
- A customer-focused approach, with strong ownership, analytical thinking and problem-solving skills.
- Hands-on experience with FortiGate, FortiManager or FortiAnalyzer, as well as associated infrastructure such as switches and wireless access points.
- Fortinet NSE certifications (NSE 4, 5, 6 or 7) are highly desirable. Equivalent vendor certifications such as CCNA/CCNP, JNCIS or PCNSE would be advantageous.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
£30,000 to £40,000 per annum (depending on experience)
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidized travel passes and much more!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Home & Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire’s Gateshead Head Office, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone’s calendars. Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you’re looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Network Support Engineer in Gateshead employer: Aspire Technology Solutions Ltd
Contact Detail:
Aspire Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer in Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aspire Technology Solutions. Understand their mission and values, and think about how your skills as a Network Support Engineer can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing and resolving network issues, brush up on your technical knowledge. Consider running through some common scenarios or troubleshooting exercises to prepare for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! You’ll need to explain complex technical concepts to non-experts, so practice breaking down your knowledge into simple terms. During the interview, be ready to demonstrate how you can make tech talk accessible and engaging.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Network Support Engineer in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with multi-vendor network environments and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to explain technical concepts clearly in your application. Whether it's in your CV or cover letter, show us you can connect with both technical and non-technical folks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Aspire!
How to prepare for a job interview at Aspire Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network connectivity, firewall management, and troubleshooting. Be ready to discuss your hands-on experience with tools like FortiGate and Cisco, as well as any relevant certifications you hold.
✨Practice Your Communication Skills
Since you'll need to explain complex technical issues to non-experts, practice breaking down jargon into simple terms. Consider role-playing with a friend or family member to get comfortable with this. Clear communication can set you apart!
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved network issues. Think about specific challenges you faced and how you approached them. This will demonstrate your instinctive problem-solving abilities.
✨Emphasise Customer Service
Aspire values a customer-focused approach, so be ready to discuss how you've prioritised customer needs in previous roles. Share instances where you went above and beyond to ensure customer satisfaction, as this aligns with their mission to deliver exceptional service.
