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- Tasks: Support individuals with complex financial situations and help them regain control of their finances.
- Company: A supportive organisation focused on helping vulnerable groups, including ex-offenders.
- Benefits: Competitive salary, flexible working hours, and the chance to make a real difference.
- Why this job: Empower people to overcome financial challenges and improve their lives.
- Qualifications: Experience in debt advice or money guidance, especially with vulnerable populations.
- Other info: Opportunity to work in diverse settings, including community hubs and prisons.
We are recruiting an experienced part time Debt Advice Caseworker to support people with complex financial situations, including problem debt, benefit issues and financial instability, within probation services, activity hubs and prison settings. This role is suited to candidates with a background in frontline debt advice or money guidance, for example those who have worked for Citizens Advice, charitable debt advice services, housing associations, local authority welfare teams or similar organisations.
You will work with individuals who often have multiple debts, limited income and challenging personal circumstances. Your focus will be on reviewing financial situations in detail, developing realistic repayment plans, negotiating with creditors and helping people regain control of their finances. This is not a collections, enforcement or commercial finance role. We are specifically seeking experience in supporting people with problem debt, not recovering debt.
What you will do:
- Manage a caseload of individuals within probation services and community settings, providing structured one-to-one debt and money advice.
- Carry out full financial assessments, including income, expenditure and debt reviews.
- Support individuals to prioritise debts and develop affordable repayment plans.
- Liaise directly with creditors, landlords, utility companies and enforcement agencies to negotiate repayments, holds or resolutions.
- Provide guidance on benefits, entitlements and the responsibilities linked to ongoing claims.
- Support individuals to improve budgeting skills and financial stability over time.
- Maintain accurate, timely and compliant case records in line with advice standards.
- Work flexibly across community locations and prison environments where required.
What we are looking for:
- Proven experience delivering debt advice or money guidance to people with complex financial needs.
- Background in organisations such as Citizens Advice, debt charities, housing or welfare advice services, or similar support-focused environments.
- Strong understanding of problem debt, budgeting, creditor negotiation and benefit systems.
- Experience supporting marginalised or vulnerable groups, including ex-offenders.
- Excellent communication skills and the ability to build trust with people in difficult circumstances.
- Confidence managing a caseload, working to targets and maintaining accurate records.
- Willingness to travel and work within prison settings as required.
Due to the nature of this role, you will have access to your own vehicle and you will be required to complete an online Disclosure and Barring Service (DBS) check and enhanced security clearance vetting.
If this sounds like the perfect role for you then please submit your CV.
Debt Advice Caseworker in York employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advice Caseworker in York
✨Tip Number 1
Network like a pro! Reach out to your contacts in the debt advice sector or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt advice and casework. Think about real-life scenarios you've handled and how you can showcase your skills effectively.
✨Tip Number 3
Show your passion for helping others! In interviews, share stories that highlight your experience with vulnerable groups and how you've made a difference in their financial situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Debt Advice Caseworker in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in debt advice or money guidance, especially if you've worked with vulnerable groups like ex-offenders.
Showcase Relevant Experience: When writing your application, focus on your experience managing caseloads and negotiating with creditors. Use specific examples to demonstrate how you've helped individuals regain control of their finances.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure that your communication skills shine through, as this role requires building trust with people in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of debt advice and financial guidance. Familiarise yourself with common issues faced by individuals in complex financial situations, especially those related to problem debt and budgeting. This will help you demonstrate your expertise during the interview.
✨Show Empathy and Understanding
Since you'll be working with vulnerable groups, it's crucial to convey empathy and understanding in your responses. Prepare examples from your past experiences where you've successfully supported individuals in difficult circumstances, highlighting your ability to build trust and rapport.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and approach to managing a caseload. Think about how you would handle specific situations, such as negotiating with creditors or developing repayment plans, and be ready to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their approach to supporting ex-offenders or how they measure success in debt advice. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
