At a Glance
- Tasks: Support customers with insurance queries and ensure a smooth customer journey.
- Company: Join a well-known nationwide insurance broker in Liverpool.
- Benefits: Competitive salary, full-time hours, and a permanent contract.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a difference by helping customers navigate their insurance needs.
- Qualifications: 2 years of experience in insurance support and knowledge of FCA regulations.
The predicted salary is between 26000 - 30000 £ per year.
- Insurance Support Advisor
- Hours - Full time, permanent contract. Mon-Fri, (Apply online only)
We are currently recruiting for an Insurance Support Advisor, to be based at one of the client's biggest offices on the outskirts of the Liverpool city centre area.
This is a fantastic role working with a well-known, nationwide insurance broker.
In this role, you will be required to oversee the full customer journey: firstly, providing customer service, renewal and administrative support then connecting to the customers insurance needs (phone, in person, post, e-mails, website enquiries) and then provide support to the Fleet Sales Managers to ensure the company and FCA rules & guidelines are followed whilst also providing the best customer journey possible.
Additional Responsibilities Include
- Always providing an excellent level of customer service, mainly in the assisting of insurance related queries and administrative policies.
- Offering insurance support across the full range of insurance products that are provided by company in connection with customer requirements and then their needs for adjustments, renewals and claims.
- Providing a friendly and efficient service, notifying customers of all relevant information complying with FCA and company requirements.
- Planning and processing all administration jobs to efficiently control yours and your own teammates workloads.
- Adhere to both company and FCA guidelines & regulations.
Qualifications / Skills Required
- At least 2 year's experience in an insurance support or focused role, desirably dealing with both commercial insurance and automotive insurance.
- Have experience working towards KPI and target related expectations.
- Ideally had an exposure to working towards FCA regulations and guidelines.
- #J-18808-Ljbffr
Insurance Support Advisor in West Kirby employer: Aspire Recruitment
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