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- Tasks: Lead and support teams to ensure smooth daily operations in a busy medical centre.
- Company: Established GP practice in Liverpool with a focus on patient care.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in leadership within a GP practice and strong EMIS Web knowledge.
Location: Liverpool
Hours: Full-time, 37.5 hours per week (Monday–Friday, 8:00am–6:00pm with one late evening)
Salary: £29,250 per annum (equivalent to £15.00 per hour)
About the Role
We are working in partnership with a well-established GP practice in Liverpool who are looking to appoint an experienced and motivated Team Leader to join their management team. This is an excellent opportunity for someone with strong leadership skills and extensive EMIS Web experience to take on a key role in ensuring the smooth, efficient, and professional running of the practice’s daily operations. The successful candidate will lead and support the reception and administrative teams, fostering a positive and patient-focused culture within the surgery.
Key Responsibilities
- Lead and supervise the reception and administrative teams, providing training, guidance, and ongoing support.
- Manage staff rotas and ensure adequate cover across surgery opening hours.
- Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions.
- Use EMIS Web confidently for appointments, reporting, and problem-solving.
- Support the Practice Manager with audits, data reporting, and performance monitoring.
- Handle escalated patient queries and complaints in a professional and empathetic manner.
- Monitor and improve patient access and service quality.
- Uphold all confidentiality, information governance, and safeguarding standards.
Essential Requirements
- Proven leadership or supervisory experience within a GP practice or primary care setting.
- Strong working knowledge and confidence with EMIS Web.
- Excellent organisational and communication skills.
- Ability to manage a busy workload and adapt to changing priorities.
- Professional, supportive, and proactive approach to teamwork.
- Strong IT skills, including Microsoft Office and NHS systems.
Desirable
- Knowledge of QOF, recalls, and clinical reporting.
- Experience with patient triage systems and online access tools (e.g. AccuRx, eConsult).
- Understanding of NHS policies, compliance, and performance targets.
If you have the relevant experience and are looking for your next leadership opportunity please apply online today — our team will be in touch to discuss your application.
Team Leader (Medical Centre) employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Medical Centre)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the medical field, especially those who might know about openings at GP practices. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and EMIS Web experience. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing teams and improving patient access. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Team Leader (Medical Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and EMIS Web knowledge, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Leader role. Share specific examples of how you've led teams and improved patient services in the past.
Showcase Your Communication Skills: Since communication is crucial in this role, ensure your application is clear and professional. We want to see that you can convey information effectively, just like you would with patients and staff.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team.
How to prepare for a job interview at Aspire Recruitment
✨Know Your EMIS Web Inside Out
Since the role requires strong EMIS Web experience, make sure you brush up on your skills. Familiarise yourself with its features, especially those related to appointments and reporting. Being able to confidently discuss how you've used EMIS Web in past roles will impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous positions. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to foster a positive and patient-focused culture, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding patient complaints or escalated queries. Prepare scenarios where you successfully handled difficult situations, highlighting your empathetic approach and communication skills.
✨Understand the Practice's Values
Research the GP practice you're applying to. Understand their mission, values, and any recent news. This knowledge will help you tailor your answers and show that you're genuinely interested in contributing to their team and improving patient access and service quality.