Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and manage key client accounts.
- Company: Established business in Runcorn with a focus on teamwork and client satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real impact by leading a team and enhancing client relationships.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Fast-paced environment with a focus on continuous improvement and development.
Customer Service Team Leader & Account Manager
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Runcorn, Cheshire
Salary:£30,000 – £32,000 per annum (DOE)
Full-time, Permanent
Our client, a well-established business based in Runcorn, is seeking an experienced and driven Call Centre & Customer Service Team Leader / Account Manager to join their team. This is a hands-on role combining team leadership, customer service management, and key account responsibility. The successful candidate will lead a small team, ensure excellent service delivery, and maintain strong client relationships.
Key Responsibilities:
Lead, coach, and motivate a team of customer service advisors to deliver high-quality service and meet KPIs.
Manage daily call centre operations, ensuring efficient handling of calls, emails, and escalations.
Act as the main contact for key client accounts, maintaining strong relationships and ensuring satisfaction.
Handle complex customer queries and resolve issues promptly and professionally.
Monitor team performance, provide regular feedback, and support ongoing development.
Collaborate with other departments to ensure smooth service delivery and account support.
Identify opportunities to improve processes, service quality, and client experience.
Maintain accurate records in CRM and prepare regular reports for management and clients.
Skills & Experience:
Proven experience as a Call Centre Team Leader, Customer Service Manager, or Account Manager.
Strong leadership, communication, and people management skills.
Confident handling client relationships and managing escalations.
Organised, proactive, and comfortable working in a fast-paced environment.
Experience using CRM or call management systems
If this role sounds of interest, please do apply online — we’d love to hear from you
Team Leader & Account Manager employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader & Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader & Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions, especially around leadership and customer service scenarios, so you can shine when it counts.
✨Tip Number 3
Show off your skills! If you have any relevant achievements or projects, be ready to discuss them. Use specific examples that highlight your leadership and customer service expertise, as this will make you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team and make a difference in customer service.
We think you need these skills to ace Team Leader & Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, as these are key for the Team Leader & Account Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or managed client relationships in the past to show us what you can bring to the table.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or team performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Team Leader & Account Manager. Familiarise yourself with key responsibilities like leading a team, managing client relationships, and handling escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed customer service operations. Highlight specific situations where you motivated your team to meet KPIs or resolved complex customer queries. This will demonstrate your capability to handle the hands-on nature of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think of potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
