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- Tasks: Lead a dynamic team to deliver impactful employability services across Staffordshire.
- Company: Join a forward-thinking organisation dedicated to improving lives through employment.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management within employability or public sector services is essential.
- Other info: Regular travel required; full UK driving licence and personal vehicle needed.
We are looking for a confident and motivated Employability Service Manager to lead the delivery of a new employability and health programme across Staffordshire. This is a senior operational role, responsible for managing and developing a mobile team to deliver high-quality services with empathy, consistency and strong performance outcomes. You will work closely with the Operations Manager to ensure smooth delivery, compliance and continuous improvement across the service. This role requires regular travel across Staffordshire, therefore a full UK driving licence and access to your own vehicle are essential.
Key responsibilities
- Lead, manage and support an operational team delivering high-quality employability services across a defined area.
- Drive performance through regular reviews, coaching and development, using an established Performance Management Framework.
- Support the Operations Manager to ensure effective, compliant and timely delivery of the programme.
- Build and maintain strong relationships with stakeholders and referral partners to maximise referrals and engagement.
- Ensure compliance with audit requirements and maintain accurate CRM data, reporting and management information.
- Monitor service quality, manage customer feedback and implement continuous improvement activity.
- Report performance to senior management in line with organisational and commissioner requirements.
- Ensure services are delivered in line with organisational values and recognised best practice frameworks.
Required skills and experience
- Experience leading and supporting teams within employability, health, justice or related public sector services.
- Proven experience in people management, with a strong track record of achieving performance and service delivery outcomes.
- Strong understanding of employment law, labour market trends and public sector policy.
- Experience managing performance, MI, financial information and budgetary considerations.
- Confident user of ICT systems, including CRM platforms and reporting tools.
- Experience producing high-quality written reports and presenting performance information to stakeholders.
- Knowledge of the NHS and health sector and how it links to employability services.
- Excellent communication, networking and stakeholder engagement skills.
- A resilient, empathetic leader with a results-driven approach and a commitment to continuous improvement.
- Full UK driving licence and access to a personal vehicle.
Due to the nature of this role, you will be a vehicle driver with access to your own vehicle. You will be required to complete an online Disclosure and Barring Service (DBS) check.
If this sounds like the perfect role for you then please submit your CV.
Employability Service Manager in Stoke-on-Trent employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employability Service Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the employability sector. Attend local events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to employability services and think about how your experience aligns with their goals. We want you to shine, so practice answering common interview questions and have some thoughtful questions ready to ask them too!
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and driving performance. Use specific examples that demonstrate your ability to lead with empathy and achieve results. This is key for a role like Employability Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your CV polished and hit that apply button!
We think you need these skills to ace Employability Service Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Employability Service Manager role. Highlight your experience in leading teams and delivering high-quality services, as well as any relevant skills in performance management and stakeholder engagement.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve driven performance and improved service delivery in previous roles. Numbers and outcomes speak volumes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with the job description. Keep it concise but impactful, and don’t forget to express your enthusiasm for joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the employability and health programme you'll be managing. Familiarise yourself with the latest trends in employment law and public sector policy. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance through coaching and development. Be ready to discuss how you can apply these experiences to manage and support a mobile team effectively.
✨Build Rapport with Stakeholders
Since this role involves building relationships with stakeholders and referral partners, think about how you can demonstrate your networking skills. Prepare anecdotes that highlight your ability to engage and maintain strong partnerships, as this will be crucial for maximising referrals and engagement.
✨Be Ready for Compliance Questions
Given the importance of compliance in this role, brush up on audit requirements and CRM data management. Be prepared to discuss how you've ensured compliance in previous roles and how you plan to maintain high standards in service delivery.
