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- Tasks: Manage service charges, ensuring accurate calculations and compliance with regulations.
- Company: A respected housing association with a supportive and inclusive culture.
- Benefits: Competitive salary, 28 days holiday, career development, and training opportunities.
- Why this job: Make a meaningful impact in the housing sector while developing your skills.
- Qualifications: Experience in service charge management and strong communication skills required.
- Other info: Join a dynamic team and grow your career in a thriving environment.
The predicted salary is between 27000 - 36000 £ per year.
As a Service Charge Specialist, you will play a pivotal role in managing service charges across our housing portfolio. You will be responsible for ensuring that service charges are correctly calculated, communicated, and collected from residents in compliance with the relevant regulations. You will work closely with our finance, property management, and customer service teams to provide a comprehensive service to our residents. This housing association offers a great benefits package including 28 days holiday from day one increasing to 31.
Key Responsibilities
- Service Charge Management: Manage the accurate calculation and billing of service charges for tenants, ensuring compliance with lease agreements and legal requirements.
- Section 20 Consultations: Lead the consultation process for major works under Section 20 of the Landlord and Tenant Act 1985, including issuing notices, gathering estimates, and obtaining tenant feedback. Prepare and issue Section 20 notices for works or long‑term agreements, ensuring deadlines and legislative requirements are met.
- Financial Reporting: Provide clear and accurate financial reports, including reconciliations and forecasts, to help track and manage service charge income and expenditure.
- Customer Support: Address and resolve tenant queries related to service charges, ensuring that tenants are informed and have a clear understanding of their financial obligations.
- Compliance & Auditing: Ensure service charge structures and practices comply with all relevant legislation, including the latest regulations under the RICS Service Charge Code and other applicable laws.
- Stakeholder Engagement: Work with contractors, property managers, and external consultants to ensure service charge allocations are transparent and justifiable.
Experience & Skills Required
- Experience in Service Charge Management within a housing association, local authority, or property management context.
- Strong knowledge of Section 20 consultations and experience in managing and administering the Section 20 process.
- Excellent understanding of relevant legislation including the Landlord and Tenant Act 1985, RICS Service Charge Code, and other applicable housing laws.
- Proven ability to manage budgets and financial reporting, including the preparation of service charge accounts and reconciliations.
- Strong communication skills, with the ability to explain complex financial information clearly to tenants and other stakeholders.
- Attention to detail and the ability to work under pressure to meet deadlines.
- Customer-focused, with a proactive approach to resolving tenant queries and providing excellent service.
- Experience with property management software (e.g., MRI, Yardi, or similar) would be beneficial.
Desirable
- Professional qualification in property management or a related field (e.g., IRPM, RICS).
- Experience in project management related to property repairs and improvements.
- Knowledge of housing benefits and how they relate to service charge payments.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and training.
- A supportive and inclusive working environment.
- The chance to make a meaningful impact in a growing and well‑respected housing association.
If you are an experienced and highly motivated Service Charge Specialist with a passion for delivering high‑quality housing services, we want to hear from you! Send your CV to Annalee Wood at Aspire Recruitment today.
Service Charge Specialist in Salford employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Service Charge Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Section 20 consultations and the RICS Service Charge Code. We want you to be able to confidently discuss how you can manage service charges effectively and ensure compliance with regulations.
✨Tip Number 3
Showcase your customer service skills! Be ready to share examples of how you've resolved tenant queries in the past. This will demonstrate your proactive approach and commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at the housing association.
We think you need these skills to ace Service Charge Specialist in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service charge management and relevant legislation. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since you'll be dealing with tenants and stakeholders, it's crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively explained complex information in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Legislation
Familiarise yourself with the Landlord and Tenant Act 1985 and the RICS Service Charge Code. Being able to discuss these regulations confidently will show that you understand the legal framework surrounding service charges, which is crucial for the role.
✨Prepare for Section 20 Questions
Since you'll be leading the consultation process under Section 20, be ready to explain how you would manage this. Think about examples from your past experience where you've successfully navigated tenant consultations and how you ensured compliance with deadlines and legislative requirements.
✨Showcase Your Financial Skills
Be prepared to discuss your experience with financial reporting and budget management. Bring examples of how you've prepared service charge accounts or reconciliations in the past, as this will demonstrate your ability to handle the financial aspects of the role effectively.
✨Emphasise Customer Focus
Highlight your customer service skills and provide examples of how you've resolved tenant queries in the past. This role requires a proactive approach to customer support, so showing that you can communicate complex financial information clearly will set you apart.
