At a Glance
- Tasks: Provide exceptional customer service as the first point of contact for visitors.
- Company: Join a supportive team in a dynamic front-of-house role.
- Benefits: Earn £13.45 per hour with flexible part-time hours.
- Other info: Great opportunity for career growth in a welcoming environment.
- Why this job: Perfect for those seeking engaging work with consistent shifts.
- Qualifications: Friendly, organised, and confident in handling enquiries.
The predicted salary is between 27800 - 27800 £ per year.
Location: Trafford Park, Manchester
Contract: Temporary (3–9 months)
Hours: 22 hours per week
Pay: £13.45 per hour
About the Role
We’re looking for a confident, friendly, and proactive Front of House / Reception & Concierge Assistant to provide exceptional customer service during a maternity-leave period. You’ll be the first point of contact for visitors, ensuring a warm welcome and smooth experience throughout their visit.
Key Responsibilities
- Front of house support — greeting visitors, managing check-ins, and maintaining a professional reception area
- Reception duties — answering calls, handling enquiries, managing bookings, and providing general administrative support
- Concierge-style service — assisting guests, offering information, and ensuring a high-quality customer experience
- Customer service — resolving queries, supporting the team, and representing the organisation positively
Shift Pattern
You will work 3 shifts per week, totalling 22 hours, on a rotating schedule:
- 1:30pm – 8:00pm
- 10:00am – 6:00pm
- Every other Saturday: 10:00am – 6:00pm
About You
We’d love to hear from you if you are:
- Customer-focused with a warm, approachable manner
- Organised and reliable with strong attention to detail
- Confident using reception systems and handling enquiries
- Able to work independently and as part of a small team
Why Join Us?
- Competitive hourly rate
- Supportive team environment
- Varied and engaging front-of-house role
- Ideal for someone seeking part-time hours with consistent shifts
How to Apply
If this sounds like the perfect fit for you, send your CV and a short cover note explaining your experience in front-of-house or customer-facing roles.
Call Helen on (phone number removed) or Email (url removed)
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Customer Services Assistant in Salford employer: Aspire Recruitment
Join our dynamic team in Trafford Park, Manchester, where we prioritise a supportive work culture and exceptional customer service. As a Customer Services Assistant, you'll enjoy a competitive hourly rate and the opportunity to develop your skills in a varied front-of-house role, all while working in a friendly environment that values your contributions and offers consistent part-time hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Salford
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult visitor or a busy reception area. This will help you feel more confident when it comes to showcasing your skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Wear something smart and professional to show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Services Assistant in Salford
Some tips for your application 🫡
Craft a Warm Cover Note:When writing your cover note, make sure to showcase your friendly and approachable nature. Highlight any previous customer service experience that aligns with the role, and don’t forget to express your enthusiasm for joining our team!
Tailor Your CV:Customise your CV to reflect the skills and experiences that are most relevant to the Front of House role. Emphasise your organisational skills and attention to detail, as these are key traits we’re looking for.
Showcase Your Communication Skills:Since you’ll be the first point of contact for visitors, it’s essential to demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully handled enquiries in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Aspire Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Front of House / Reception & Concierge Assistant. Familiarise yourself with tasks like greeting visitors and managing bookings. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your proactive and friendly approach.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service and reception duties. Questions like 'How would you handle a difficult visitor?' or 'What steps do you take to ensure a smooth check-in process?' are likely to come up. Practising your answers will help you feel more confident.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview to reflect the welcoming environment you’ll be part of. This shows that you take the opportunity seriously and understand the importance of a polished appearance.
