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For Companies At a Glance
- Tasks: Manage customer service calls and coordinate with engineers for efficient job completion.
- Company: Dynamic recruitment agency in Runcorn focused on customer support.
- Benefits: Full-time role with a salary of £26,000, holiday options, and performance bonuses.
- Why this job: Perfect for those passionate about customer service and making a difference.
- Qualifications: Strong communication skills and proficiency in administration and IT systems.
- Other info: Join a supportive team and grow your career in customer support.
The predicted salary is between 24000 - 28000 £ per year.
A recruitment agency is looking for a Help Desk Advisor in Runcorn. The successful candidate will manage customer service calls, log work orders, and coordinate with engineers to ensure jobs are completed efficiently.
Ideal for someone passionate about customer service, this role offers a full-time position with a salary of £26,000. Benefits include holiday options and a performance-based bonus.
The role requires strong communication skills and proficiency in administration and IT systems.
Onsite Help Desk Advisor – Customer Support Specialist in Runcorn employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Help Desk Advisor – Customer Support Specialist in Runcorn
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. Show them you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Onsite Help Desk Advisor – Customer Support Specialist in Runcorn
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you went above and beyond to assist someone, as this will resonate with our focus on exceptional service.
Highlight Your Communication Skills: Strong communication is key for the Help Desk Advisor role. Make sure to showcase your ability to convey information clearly and effectively in your application. Use examples that demonstrate how you've successfully communicated in past roles.
Be Detail-Oriented: Since you'll be logging work orders and coordinating with engineers, attention to detail is crucial. In your application, mention any experiences where your organisational skills made a difference, whether in administration or IT systems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s a straightforward process, and we want to make it easy for you to join our team. Don’t miss out on this opportunity!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers and resolve conflicts, as this role is all about providing top-notch support.
✨Familiarise Yourself with IT Systems
Since the job requires proficiency in IT systems, make sure you understand the basics of common help desk software. If you have experience with specific tools, be prepared to share examples of how you've used them effectively.
✨Practice Your Communication Skills
Strong communication is key for this position. Try role-playing common customer scenarios with a friend or family member to refine your responses and ensure you can convey information clearly and confidently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and performance metrics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
