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- Tasks: Manage customer calls and service requests while coordinating with engineers for seamless operations.
- Company: Join a thriving business with a supportive and friendly team culture.
- Benefits: Enjoy 20 days holiday, performance bonuses, and great career growth opportunities.
- Why this job: Make a real impact by delivering outstanding customer service in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Ideal for those looking to grow within a collaborative team.
The predicted salary is between 26000 - 36400 £ per year.
An exciting opportunity has arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.
You will be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.
Key Responsibilities- Handle incoming customer calls and emails to log and manage work orders.
- Diagnose and allocate faults to the appropriate engineer or contract manager.
- Meet service level agreements (SLAs) by responding promptly to reactive jobs.
- Maintain accurate technical records to support first-time fixes.
- Provide regular updates to customers and document all communications.
- Coordinate with engineers to optimize scheduling and job completion.
- Close jobs accurately for invoicing and raise new work orders as required.
- Work collaboratively with cross-functional teams to provide technical support.
- Log compliments, complaints, and concerns for timely resolution.
- Adhere to rota shift patterns (7am-6pm, core hours 8:30am-5pm) with occasional Saturdays.
- Strong customer service and communication skills.
- Proficient in data entry, phone etiquette, administration, and IT systems.
- Empathetic, professional, and customer-focused.
- Excellent time management and punctuality.
- Previous helpdesk/customer service experience.
- Complaints handling and scheduling.
- Background in electrical or plumbing businesses.
Benefits include 20 days holiday (with holiday purchase options available), team performance-based bonus, supportive and friendly team culture, and great opportunity for career growth within a thriving business.
If you’re ready to join a dynamic team and make a real impact, apply today!
Helpdesk Advisor in Runcorn employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor in Runcorn
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being a Helpdesk Advisor with them.
✨Tip Number 2
Practice common interview questions related to customer service and technical support. Think about your past experiences and how they relate to the role. We want you to shine when discussing how you handle customer queries and complaints!
✨Tip Number 3
Show off your communication skills during the interview. Be clear and concise when answering questions, and don’t forget to ask insightful questions about the team and the role. It shows you're engaged and ready to collaborate!
✨Tip Number 4
Apply through our website for the best chance of landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it makes tracking your application easier for everyone involved.
We think you need these skills to ace Helpdesk Advisor in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Aspire Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Help Desk Advisor role. Familiarise yourself with the key responsibilities like managing work orders and coordinating with engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of specific situations where you resolved issues or received positive feedback from customers. This will demonstrate your ability to handle calls and emails effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling complaints, time management, and working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
