At a Glance
- Tasks: Be the friendly face of our city-centre location, welcoming visitors and providing exceptional service.
- Company: Join a prestigious company in Newcastle with a focus on customer experience.
- Benefits: Earn £13.45 per hour with flexible 24-hour work weeks and potential for permanent role.
- Other info: Opportunity for career growth in a dynamic and supportive team.
- Why this job: Make a positive first impression and create a welcoming environment for everyone.
- Qualifications: Experience in customer service and excellent communication skills are essential.
Location: Newcastle City Centre
Salary: £13.45 per hour
Hours: 24 hours per week (3 x 8-hour shifts)
Working Pattern: Monday to Friday (rota basis)
Contract: Temporary initially with the potential to become permanent
About the Role
We are recruiting for a professional, friendly and customer-focused Front of House / Concierge Receptionist to join a prestigious city-centre location in Newcastle. This is an excellent opportunity for an experienced customer-facing professional who enjoys creating a welcoming environment and delivering exceptional service to visitors, guests, tenants and clients. The successful candidate will be the first point of contact for the building and will play a key role in ensuring a positive experience for everyone entering the premises. The role is initially temporary but offers the opportunity to secure a permanent position for the right person.
Key Responsibilities
- Providing a professional and welcoming reception service to visitors, tenants and guests.
- Acting as the first point of contact both in person, by telephone and via email.
- Managing visitor sign-in procedures and maintaining security protocols.
- Handling enquiries efficiently and directing visitors to the appropriate person or department.
- Supporting the smooth day-to-day operation of the building.
- Assisting with the organisation and coordination of events held within the building.
- Ensuring reception and communal areas remain clean, tidy, professional and presentable at all times.
- Carrying out light housekeeping and tidying duties to maintain an immaculate environment.
- Managing diaries, bookings, meeting rooms and visitor arrangements where required.
- Completing general administration and data entry tasks.
- Building positive relationships with tenants, visitors, contractors and colleagues.
- Providing exceptional customer service and resolving queries in a professional manner.
- Supporting colleagues with additional duties as required.
Requirements
- Previous experience within a Front of House, Reception, Concierge, Customer Service or similar customer-facing role.
- Excellent communication and interpersonal skills.
- Strong customer service focus with a friendly, approachable and professional manner.
- Confident using Microsoft Office and computer systems.
- Strong organisational skills with the ability to multitask and prioritise workloads.
- Smart, professional and well-presented appearance.
- Ability to work independently and use initiative.
- Positive attitude with a willingness to support the wider team.
- Happy to assist with light cleaning and tidying duties to maintain high standards throughout the building.
- Flexible and willing to support events and building activities when required.
Desirable Experience
- Previous experience within property, residential buildings, serviced offices, hotels, hospitality, corporate reception, concierge or workspace environments.
- Experience supporting events, conferences or hospitality functions.
- Experience dealing with tenants, residents, guests or corporate clients.
What We're Looking For
The ideal candidate will be someone who takes pride in delivering outstanding customer service, enjoys interacting with people and understands the importance of creating a positive first impression. You will be professional, reliable, proactive and happy to go the extra mile to ensure the building operates smoothly and maintains the highest standards.
To apply, call Helen on (phone number removed) or Email (url removed)
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Front of House / Concierge / Customer Service Receptionist 24 Hours per week in Newcastle upon Tyne employer: Aspire Recruitment
Join our dynamic team at a large medical centre in North Liverpool, where we prioritise employee well-being and professional growth. As a Medical Receptionist / Care Navigator, you will benefit from a supportive work culture that values collaboration and compassion, alongside opportunities for skill development in a fast-paced healthcare environment. Enjoy a flexible part-time schedule with competitive pay, making it an ideal role for those seeking meaningful employment while contributing to the community's health.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Concierge / Customer Service Receptionist 24 Hours per week in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House / Concierge / Customer Service Receptionist 24 Hours per week in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Recruitment!
How to prepare for a job interview at Aspire Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
