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- Tasks: Lead the Neighbourhood Housing team to enhance resident satisfaction and build strong relationships.
- Company: Join a dynamic organisation dedicated to providing excellent housing services in South East London.
- Benefits: Enjoy a competitive salary, potential for permanent placement, and travel expense coverage.
- Why this job: Make a real impact in your community while developing valuable skills in customer service and relationship management.
- Qualifications: Proven experience in customer relations, problem-solving skills, and a valid driving license required.
- Other info: This role may involve occasional travel between offices; flexibility is key!
The predicted salary is between 28000 - 35000 £ per year.
This is an exciting opportunity for anyone who is a customer-focused team player. The Neighbourhood Housing teams deliver an excellent service for its local residents.
As the Neighbourhood Housing Lead, you'll be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Improving resident satisfaction, building trust, and ensuring that residents have a home they are happy in.
- Being the primary relationship holder with the residents living in homes on your patch, which is expected to cover around 500-600 homes.
The successful candidate should:
- Have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- Be able to problem solve and pride themselves on their grit and determination.
- Have a can-do attitude and be motivated by keeping promises to residents.
- Be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- Have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Possess stakeholder management skills and the ability to engage with a diverse customer base.
- Have demonstrable experience in a similar role.
- Have a valid license and access to a car for work use.
The customers are the most important part of this business, and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
Send your CV to Annalee Wood at Aspire Recruitment today.
Please note this vacancy is being handled by Aspire Recruitment (agy). We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy.
Neighbourhood Housing Lead in South East London employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead in South East London
✨Tip Number 1
Familiarise yourself with the local housing issues in South East London. Understanding the specific challenges and needs of the communities you'll be serving will help you stand out as a candidate who is genuinely invested in improving resident satisfaction.
✨Tip Number 2
Network with professionals in the housing sector, especially those working in South East London. Attend local community events or housing forums to build relationships and gain insights that could be beneficial during your interview.
✨Tip Number 3
Prepare examples of how you've successfully built relationships and resolved issues in previous roles. Being able to share specific instances where you've made a positive impact will demonstrate your capability and commitment to the role.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges the Neighbourhood Housing Lead might face and how you would address them. This proactive approach will highlight your readiness for the role and your dedication to delivering excellent service.
We think you need these skills to ace Neighbourhood Housing Lead in South East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and housing management. Use specific examples that demonstrate your ability to build relationships and solve problems, as these are key skills for the Neighbourhood Housing Lead role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service to residents. Mention your can-do attitude and how you have successfully managed complex workloads in previous roles. This is your chance to stand out!
Highlight Stakeholder Management Experience: In your application, emphasise any experience you have with stakeholder management and engaging with diverse customer bases. This will show that you understand the importance of building trust and satisfaction among residents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Aspire Recruitment
✨Showcase Your Customer Service Skills
As a Neighbourhood Housing Lead, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved issues for residents in the past, highlighting your communication skills and dedication to building relationships.
✨Demonstrate Problem-Solving Abilities
This role requires a strong problem-solver. Think of specific challenges you've faced in previous positions and how you overcame them. Be ready to discuss your thought process and the outcomes of your actions during the interview.
✨Emphasise Time Management Skills
With a complex workload expected, it's important to show that you can manage your time effectively. Prepare to discuss how you prioritise tasks and meet deadlines, perhaps by sharing a situation where you successfully juggled multiple responsibilities.
✨Express Your Passion for Community Engagement
The role involves engaging with a diverse customer base, so convey your enthusiasm for community work. Share any relevant experiences that demonstrate your commitment to improving resident satisfaction and building trust within the community.
