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- Tasks: Lead the Neighbourhood Housing team to enhance resident satisfaction and build strong relationships.
- Company: Join a dynamic organisation dedicated to providing excellent housing services in North West London.
- Benefits: Enjoy a competitive salary, potential for permanent placement, and travel expense coverage.
- Why this job: Make a real impact in your community while developing valuable skills in customer service and relationship management.
- Qualifications: Proven experience in a similar role, strong communication skills, and a valid driving license required.
- Other info: This is a temporary to permanent position with opportunities for growth and development.
The predicted salary is between 27500 - 30000 £ per year.
This is an exciting opportunity for anyone who is a customer-focused team player. The Neighbourhood Housing teams deliver an excellent service for its local residents.
As the Neighbourhood Housing Lead, you'll be responsible for the following:
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Improving resident satisfaction, building trust, and ensuring that residents have a home they are happy in.
- Being the primary relationship holder with the residents living in homes on your patch, which is expected to cover around 500-600 homes.
The successful candidate should:
- Have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
- Be able to problem solve and pride themselves on their grit and determination.
- Have a can-do attitude and be motivated by keeping promises to residents.
- Be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- Have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Possess stakeholder management skills and the ability to engage with a diverse customer base.
- Have demonstrable experience in a similar role.
- Have a valid license and access to a car for work use.
The customers are the most important part of this business, and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
Please note this vacancy is being handled by Aspire Recruitment. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy.
Neighbourhood Housing Lead in North West London employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead in North West London
✨Tip Number 1
Familiarise yourself with the local housing issues in North West London. Understanding the specific challenges and needs of the communities you'll be serving will help you stand out as a candidate who is genuinely invested in improving resident satisfaction.
✨Tip Number 2
Network with professionals in the housing sector, especially those working in neighbourhood housing roles. Attend local community events or housing forums to connect with potential colleagues and gain insights into the role and its expectations.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail during any interviews. Think of specific examples where you've successfully navigated challenges in customer service or housing management, as this will demonstrate your grit and determination.
✨Tip Number 4
Showcase your ability to manage a complex workload by discussing your time management strategies. Be ready to explain how you prioritise tasks and meet deadlines, as this is crucial for the Neighbourhood Housing Lead role.
We think you need these skills to ace Neighbourhood Housing Lead in North West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and housing management. Emphasise your ability to build relationships and problem-solve, as these are key aspects of the Neighbourhood Housing Lead role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service to residents. Mention specific examples from your past roles where you demonstrated grit, determination, and effective stakeholder management.
Highlight Relevant Skills: In your application, clearly outline your time management skills and ability to handle complex workloads. Provide examples of how you've successfully managed deadlines and engaged with diverse customer bases in previous positions.
Follow Application Instructions: Ensure you send your application to Annalee Wood at Aspire Recruitment as specified. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at Aspire Recruitment
✨Showcase Your Customer Service Skills
As a Neighbourhood Housing Lead, your ability to connect with residents is crucial. Prepare examples of how you've successfully handled customer service situations in the past, highlighting your problem-solving skills and dedication to resident satisfaction.
✨Demonstrate Relationship-Building Experience
This role requires strong relationship management. Be ready to discuss specific instances where you've built trust with clients or colleagues, and how those relationships led to positive outcomes. This will show your capability to engage effectively with a diverse customer base.
✨Emphasise Time Management Skills
With a complex workload expected, it's important to demonstrate your time management abilities. Share strategies you use to prioritise tasks and meet deadlines, especially in high-pressure situations, to illustrate your organisational skills.
✨Prepare for Stakeholder Engagement Scenarios
Stakeholder management is key in this role. Think of examples where you've successfully engaged with various stakeholders, including residents and local authorities. Discuss how you navigated challenges and ensured all parties were satisfied with the outcomes.
