TLSE Administrator in Manchester

Overall job purpose: To provide clerical and administrative support across teaching and learning, curriculum delivery, and student administration functions within the School. The role contributes to the effective delivery of services that support the student experience, ensuring a responsive and high-quality service for students, staff, and external stakeholders.

Key responsibilities:

• Provide administrative support to the Teaching, Learning and Student Experience team as directed by the TLSE Coordinator.
• Manage Dentistry Clinic appointment bookings using the HIVE booking system (or similar NHS patient booking systems) via telephone, email, and in person, including arranging follow-up appointments where required.
• Act as a first point of contact for students, academic staff, and external stakeholders, providing information, guidance, and a responsive reception and administrative service.
• Support the Curriculum and Programmes team with monitoring and updating student attendance records, including recording session attendance and cancellations.
• Work with stakeholders across the University, NHS Trusts, nursing agencies, and other partners to support teaching, clinical delivery, and student administration activities.
• Assist with general administrative tasks including referral letters, maintaining waiting lists, chasing missed appointments, and routine office duties.
• Maintain accurate student and patient records, ensuring high standards of data quality across relevant systems.
• Prepare correspondence, record responses, and maintain organised documentation in line with internal procedures.
• Assist with maintaining documentation and guidance that supports local processes and service delivery.
• Raise financial orders for goods and services in accordance with University financial procedures.
• Organise room bookings, catering, and logistical support for meetings and committees, including preparing papers and taking minutes where required.
• Work flexibly across teams where needed, supporting wider University priorities and collaborative working.
• Demonstrate awareness of equality, diversity, and inclusion in service delivery and when supporting students and colleagues.
• Support the development and implementation of policies, procedures, and service improvements.
• Assist with the preparation of management information, reports, and operational data when required.
• Provide a high standard of customer service across all interactions.
• Participate in team meetings, working groups, and collaborative activities to support continuous improvement.
• Assist with projects and undertake additional duties appropriate to the role as directed by the line manager.

School specific responsibilities (Curriculum & Programmes):

• Support the Curriculum and Programmes team with administrative activities across the academic year, including maintaining course unit records, supporting course unit selection, and updating information on online learning platforms such as Blackboard.
• Assist with monitoring mandatory training requirements and maintaining accurate records relating to student activity.
• Provide administrative support for student registration processes and respond to curriculum-related enquiries where appropriate.
• Carry out data entry across University systems, ensuring accuracy and consistency across curriculum and programme records.
• Support quality assurance processes and specialist activities including placements, online and blended learning initiatives, accreditation requirements, and programme administration.
• Provide cross-team support where required and assist with enquiries received through the School hub.
• Contribute to collaborative working across School teams to support a student-centred culture and effective management of student records and systems.

Candidate requirements:

• Experience of working with administrative processes in a busy environment.
• Strong written and verbal communication skills with the ability to engage with a wide range of stakeholders.
• Ability to provide information and guidance while maintaining professionalism and confidentiality.
• Strong organisational skills with the ability to prioritise workload effectively.
• Experience of working collaboratively within a team environment.
• Good numeracy skills, attention to detail, and the ability to resolve routine issues.
• Digital literacy with confidence using standard IT packages.
• Experience of providing front-facing administrative or reception services.
• Ability to remain calm and professional when dealing with visitors and enquiries.
• Experience of managing waiting lists or appointment-based systems.

Desirable:

• Experience of using the HIVE booking system or similar NHS patient booking systems.