At a Glance
- Tasks: Help clients navigate their claims and ensure they get the support they need.
- Company: Fast-paced insurance firm located in Liverpool City Centre.
- Benefits: £25,000 salary, Christmas closure, birthdays off, and employee assistance programme.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 25000 - 25000 £ per year.
We are currently recruiting for a Customer Claims Advisor to join a successful and fast-paced insurance firm in Liverpool City Centre.
You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquiries online and over the phone, you will ensure the business's terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout.
Responsibilities
- Carrying out administrative services, including liaising with clients, third parties and other businesses
- Answering incoming calls and responding to client correspondence
- Upselling case benefits, ensuring new claims conversions
- Document all information according to Standard Operating Procedure
- Adhere to SLA's and KPI's
- Liaise with multiple internal departments to ensure claim progression
- Ensure correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manner
- Excellent telephone, data entry and typing skills
- Ability to learn new systems
- Self-drive, results orientated who can critically assess own performance
- Collecting and assessing accurate information and documents to proceed with a case
- Assessing the merits of a claim against a set criteria and analysing client credibility
Requirements
- Understanding the principles of claims/legal industry is desirable but not essential
- Knowledge of customer service practices and principles
- Experienced in telephony, inbound calls
Benefits
- Christmas closure & Birthdays off
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
Client Claims Navigator – Insurance Funding & Support in Liverpool employer: Aspire Recruitment
Join a dynamic and supportive team at our thriving insurance firm in the heart of Liverpool City Centre, where we prioritise employee well-being and professional growth. With competitive benefits such as Christmas closure, birthday leave, and an Employee Assistance Programme, we foster a collaborative work culture that encourages personal development and success. Experience the unique advantage of working in a vibrant city while contributing to meaningful client support in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Claims Navigator – Insurance Funding & Support in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. This shows that you’re engaged and eager to learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job!
We think you need these skills to ace Client Claims Navigator – Insurance Funding & Support in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Client Claims Navigator. Highlight any relevant experience in customer service or claims handling, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of the claims process and how you can contribute to our team at StudySmarter.
Showcase Your Skills:In your application, be sure to highlight your telephone and data entry skills. We want to see that you can handle calls professionally and manage information accurately, so give us examples of when you've done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Stuff
Make sure you understand the basics of the claims and legal industry. Brush up on common terms and processes related to insurance funding and support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to customer service and handling claims. Think about examples from your past experiences that demonstrate your skills in communication, problem-solving, and working under pressure.
✨Showcase Your Skills
Highlight your telephone and data entry skills during the interview. Be ready to discuss how you've successfully managed client interactions in the past, and how you can apply those skills to upsell case benefits and ensure smooth claim progression.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the company culture, team dynamics, or specific challenges the claims team is currently facing. It shows you're engaged and eager to learn more about the role.
