At a Glance
- Tasks: Review and validate claims, assist clients, and ensure smooth case progression.
- Company: Fast-paced insurance firm located in Liverpool City Centre.
- Benefits: £25,000 salary, Christmas closure, birthday leave, and employee assistance programme.
- Other info: Flexible shifts with opportunities for growth in the insurance industry.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 25000 - 25000 € per year.
We are currently recruiting for a Claims Handler to join a successful and fast-paced insurance firm in Liverpool City Centre. You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquiries online and over the phone, you will ensure the business's terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout.
Responsibilities:
- Carrying out administrative services, including liaising with clients, third parties and other businesses
- Answering incoming calls and responding to client correspondence
- Upselling case benefits, ensuring new claims conversions
- Document all information according to Standard Operating Procedure
- Adhere to SLA's and KPI's
- Liaise with multiple internal departments to ensure claim progression
- Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manner
- Excellent telephone, data entry and typing skills
- Ability to learn new systems
- Self-drive, results orientated who can critically assess own performance
- Collecting and assessing accurate information and documents to proceed with a case
- Assessing the merits of a claim against a set criteria and analysing client credibility
Requirements:
- Understanding the principles of claims/legal industry is desirable but not essential
- Knowledge of customer service practices and principles
- Experienced in telephony, inbound calls
Benefits:
- Christmas closure & Birthdays off
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
Claims Handler in Liverpool employer: Aspire Recruitment
Join a dynamic and supportive team at our thriving insurance firm in the heart of Liverpool City Centre, where we prioritise employee well-being and professional growth. With benefits like a Christmas closure, birthday leave, and an Employee Assistance Programme, we foster a positive work culture that values flexibility and collaboration. As a Claims Handler, you'll have the opportunity to develop your skills in a fast-paced environment while contributing to meaningful client outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and showing up well-dressed can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to express why you're the perfect fit.
We think you need these skills to ace Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight any relevant experience in customer service or claims processing, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of the claims process and how you can contribute to our team at StudySmarter.
Showcase Your Skills:We want to see your skills in action! Be sure to mention your proficiency in handling calls, data entry, and any experience with legal or claims principles. This will help us see how you can hit the ground running.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Claims Handler position. We can’t wait to hear from you!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Claims Inside Out
Before the interview, brush up on the basics of the claims process and the insurance industry. Familiarise yourself with common terms and practices, as this will show your potential employer that you're genuinely interested in the role and understand the landscape.
✨Practice Your Communication Skills
As a Claims Handler, you'll be dealing with clients over the phone and via email. Practise clear and concise communication. You might want to role-play common scenarios with a friend to get comfortable explaining complex information in an easy-to-understand way.
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Be ready to discuss how you handled difficult situations or upsold products, as this will demonstrate your ability to meet the company's expectations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Claims Handler role. This shows you're engaged and serious about finding the right fit for both you and the company.
