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For Companies At a Glance
- Tasks: Assist homeowners with lease inquiries, sales, and various purchase options.
- Company: Join one of the UK's largest housing associations and new home builders.
- Benefits: Enjoy hybrid work, 26-31 days annual leave, and family-friendly policies.
- Why this job: Fast-paced role with a focus on customer service and teamwork in a supportive environment.
- Qualifications: Experience in a fast-paced administrative role with strong customer service skills required.
- Other info: This is a temporary contract until November 2025.
Job Description
Homeowner Coordinator
£32881
Permanent
London (E15 1BJ)
35 hours per week
Hybrid (2 to 3 days per week in the office)
Monday to Friday
Are you a team player?
Do you thrive in a fast-paced environment?
Are organised and efficient?
Then this could be the role for you!
An exciting opportunity has arisen with one of largest housing association / new home builders in the UK for a Homeowner Coordinator within the customer-focused Homeownership Team.
The team are responsible for dealing with general lease enquiries, approvals, and restrictions; assisting homeowners to sell their homes; providing information to solicitors for prospective purchasers; helping residents purchase further shares through the process called ‘staircasing’; processing lease extensions; re-mortgages and subletting requests; administering the Right to Buy and Right to Acquire, and other purchase option schemes.
As a Homeowner Coordinator, you will deal with a varied workload, assisting the Officers in the team. The job is fun and fast paced, to succeed you must be customer focused, have a positive attitude, be an excellent communicator and be able to multitask.
Excellent organisational skills and attention to detail is also essential in this role.
The coordinator’s offer support to the Homeownership team in providing excellent service to customers whilst ensuring all tasks are completed in line with policies and procedures. Keep customers and third parties up-to-date on transaction progress, and assists in progression of cases supporting fact-finding processes like sourcing and supplying information or documents.
As a Homeowner Coordinator it is vital that you have previously worked in an administrative fast paced environment. You will have strong customer service skills and will be able to demonstrate a high level of organisation and be able to meet deadlines. You will also demonstrate stakeholder management skills. It is important you have good IT skills, use simple business systems, and are a quick learner.
The benefits package includes:
· Agile working
· Strong family friendly policies
· Annual leave starting from 26 days rising to 31 PLUS bank holidays (per annum)
· Great places to work certified 2022
· Best Workplaces for Women – ranked 23 in the UK
If you are interested in this role and have the experience required, then apply without delay!
Send your CV to Annalee Wood at Aspire Recruitment today
Please note this vacancy is being handled by Aspire Recruitment (agy). Please be aware we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy
Homeowner Coordinator employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeowner Coordinator
✨Tip Number 1
Make sure to highlight your experience in fast-paced administrative roles during the interview. Share specific examples of how you've successfully managed multiple tasks and met deadlines, as this is crucial for the Homeowner Coordinator position.
✨Tip Number 2
Demonstrate your customer service skills by preparing to discuss scenarios where you effectively resolved issues or provided exceptional support to clients. This will show that you are customer-focused, which is a key requirement for this role.
✨Tip Number 3
Familiarize yourself with the processes related to lease enquiries, staircasing, and the Right to Buy schemes. Having a solid understanding of these topics will help you stand out as a knowledgeable candidate who can hit the ground running.
✨Tip Number 4
Since the role involves working with various stakeholders, practice your communication skills. Be ready to explain how you would keep customers and third parties informed about transaction progress, showcasing your ability to manage relationships effectively.
We think you need these skills to ace Homeowner Coordinator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Homeowner Coordinator. Highlight your experience in administrative roles and customer service, as these are key aspects of the job.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your organizational skills, ability to multitask, and any relevant IT skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your customer service skills and ability to thrive in a fast-paced environment.
Follow Application Instructions: Ensure you send your application to the correct contact, Annalee Wood at Aspire Recruitment, and include all required documents. Double-check for any specific instructions mentioned in the job posting.
How to prepare for a job interview at Aspire Recruitment
✨Show Your Customer Service Skills
As a Homeowner Coordinator, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues efficiently.
✨Highlight Your Organizational Abilities
This role requires excellent organizational skills. Be ready to discuss how you manage multiple tasks and prioritize effectively in a fast-paced environment. Use specific examples to illustrate your approach.
✨Demonstrate Your IT Proficiency
Good IT skills are essential for this position. Familiarize yourself with common business systems and be prepared to discuss your experience with them. If you have any relevant certifications, mention those as well.
✨Prepare for Stakeholder Management Questions
Stakeholder management is a key aspect of the role. Think about times when you've worked with different stakeholders and how you ensured effective communication and collaboration. Be ready to share these experiences.
