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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to clients and internal teams.
- Company: Join a thriving business with a supportive and friendly team culture.
- Benefits: Enjoy 20 days holiday, performance bonuses, and career growth opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Ideal for those looking to kickstart their career in customer service.
The predicted salary is between 26000 - 36400 £ per year.
Location: Runcorn (Office-based)
Job Type: Full-time, Permanent
Salary: £26,000 per annum
Hours: Monday to Friday, 7am-6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am-12pm.
This role is an exciting opportunity to join our client's head office in Runcorn. It is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.
Responsibilities
- Handle incoming customer calls and emails to log and manage work orders.
- Diagnose and allocate faults to the appropriate engineer or contract manager.
- Meet service level agreements (SLAs) by responding promptly to reactive jobs.
- Maintain accurate technical records to support first-time fixes.
- Provide regular updates to customers and document all communications.
- Coordinate with engineers to optimize scheduling and job completion.
- Close jobs accurately for invoicing and raise new work orders as required.
- Work collaboratively with cross-functional teams to provide technical support.
- Log compliments, complaints, and concerns for timely resolution.
- Adhere to rota shift patterns (7am-6pm, core hours 8:30am-5pm) with occasional Saturdays.
Experience
- Strong customer service and communication skills.
- Proficient in data entry, phone etiquette, administration, and IT systems.
- Empathetic, professional, and customer-focused.
- Excellent time management and punctuality.
Desirable Experience
- Previous helpdesk/customer service experience.
- Complaints handling and scheduling.
- Background in electrical or plumbing businesses.
Benefits
- 20 days holiday (with holiday purchase options available).
- Team performance-based bonus.
- Supportive and friendly team culture.
- Great opportunity for career growth within a thriving business.
If you’re ready to join a dynamic team and make a real impact, apply today!
Helpdesk Advisor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of scenarios where you can demonstrate your problem-solving abilities and empathy during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Helpdesk Advisor
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you go above and beyond to help customers, so share any relevant experiences that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Helpdesk Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for specific examples of how you meet the requirements, so make it personal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you handle difficult situations and provide examples of when you've gone above and beyond for a customer. This role is all about delivering outstanding service, so show them you’re passionate about it!
✨Familiarise Yourself with Technical Terms
Since this position involves diagnosing faults and coordinating with engineers, it’s a good idea to familiarise yourself with basic technical terminology related to electrical or plumbing services. This will not only help you understand the role better but also impress the interviewers with your proactive approach.
✨Practice Your Communication Skills
As a Helpdesk Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would explain complex issues in simple terms. This will help you feel more confident during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re genuinely interested in the role and helps you determine if it’s the right fit for you too.
