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- Tasks: Resolve customer complaints and ensure satisfaction in a dynamic travel environment.
- Company: Join a vibrant team dedicated to enhancing customer experiences in the travel industry.
- Benefits: Enjoy 24 days holiday, birthday off, pension contributions, and discounted holidays.
- Why this job: Be part of a supportive culture that values innovation and personal growth.
- Qualifications: 2 years in customer support, excellent communication skills, and a passion for travel.
- Other info: Conveniently located near Ormskirk train station with free onsite parking.
The predicted salary is between 24000 - 32000 £ per year.
Job Title: Customer Success Executive Location: Ormskirk – Office Based Employment Type: Permanent Salary: £28,000 per annum Working Hours: Monday–Saturday, 9:00 am – 5:30 pm Overview: Join our client as a Customer Success Executive, perfect for a candidate that has experience of managing & resolving customer complaints and post-travel concerns, ideally within a travel background due to this. You’ll work very closely with internal departments and also external suppliers in the ensuring of all complaints and concerns are resolved thoroughly and effectively. Key Responsibilities: Manage and resolve all customer concerns – handling and investigating customer complaints. Communicating professionally with customer’s via e-mail, phone and written correspondence. Maintaining accurate records of all correspondence and resolutions in the company’s CRM system. Support the Customer Support Manager with the escalated complaints and in ad-hoc tasks as required. Requirements: Minimum 2 years experience within customer support / success – within the travel, hospitality or any similar sectors would be desirable but not essential. Excellent written and verbal communication skills. IT proficient – confident using CRM systems and Microsoft Office Suite. Proficient in Google Analytics and Microsoft Office. Passion for the travel industry and customer-focused mindset. As this role is within walking distance of Ormskirk train station, it would be ideal to be on the Hunts Cross-Ormskirk trainline if you are reliant on public transport or if a driver, there are free on site car parking facilities. Benefits: Holidays & Flexibility: 24 days your birthday off (plus Bank Holidays) and the option to buy/sell leave. Financial Perks: 5% pension contribution and discounted holidays for your own adventures. Career Growth: Be part of a team that values innovation, collaboration, and personal development
Customer Success Executive employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with common customer complaints in the travel industry. Understanding the typical issues customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. Practising how to remain calm and professional can set you apart as a candidate who can manage customer concerns effectively.
✨Tip Number 3
Research our company culture and values. Being able to align your personal values with ours will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your past experience where you've successfully resolved customer issues. Having specific stories ready will help you illustrate your capabilities and make a strong impression during the interview.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or success, especially within the travel or hospitality sectors. Use specific examples to demonstrate your ability to manage and resolve customer complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your customer-focused mindset. Mention how your skills align with the key responsibilities of the Customer Success Executive role.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your message. Consider including examples of how you've effectively communicated with customers in the past.
Highlight IT Proficiency: Mention your experience with CRM systems and Microsoft Office Suite in your application. If you have experience with Google Analytics, be sure to include that as well, as it shows your technical capabilities.
How to prepare for a job interview at Aspire Recruitment
✨Show Your Customer-Centric Mindset
As a Customer Success Executive, it's crucial to demonstrate your passion for customer satisfaction. Share specific examples from your past experiences where you successfully resolved customer complaints or enhanced their experience, especially in the travel sector.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining accurate records in a CRM system, make sure to brush up on your CRM skills. Be prepared to discuss your experience with any CRM tools you've used and how you effectively managed customer interactions.
✨Communicate Clearly and Professionally
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few responses to common customer complaint scenarios.
✨Research the Company and Its Values
Understanding the company's mission and values can give you an edge in the interview. Familiarise yourself with their approach to customer service and be ready to discuss how your personal values align with theirs, particularly in the context of the travel industry.
