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- Tasks: Deliver engaging customer service training and support learners in achieving their goals.
- Company: Join a dynamic team focused on empowering individuals through quality education.
- Benefits: Enjoy a competitive salary, flexible working hours, and the chance to make a real impact.
- Why this job: This role offers a rewarding experience helping others succeed while developing your teaching skills.
- Qualifications: You need a recognised teaching qualification and experience in customer service training.
- Other info: A DBS check is required for this position.
The predicted salary is between 19800 - 26400 £ per year.
We are looking for an experienced and engaging Customer Service Tutor to join our team. In this rewarding role, you will deliver high-quality training in customer service. You will design and deliver inclusive and engaging sessions, tailoring your approach to meet the needs of learners from a wide range of backgrounds. Your focus will be to equip individuals with the practical skills, knowledge, and confidence they need to progress into employment or further training.
Duties:
- Deliver accredited Customer Service qualifications to groups and individuals.
- Prepare session plans, learning materials, and schemes of work in line with awarding body requirements.
- Conduct initial assessments and tailor learning plans to meet individual learner needs.
- Monitor and track learner progress, maintaining accurate records and providing regular feedback.
- Motivate and support learners to achieve their goals and move into sustainable employment.
- Contribute to curriculum development and ensure high standards of teaching and learning.
- Liaise with internal teams and employers to support learner progression pathways.
Required Skills and Qualifications:
- A recognised teaching qualification (PGCE, CertEd, QTS, or Level 4 Certificate in Education and Training).
- Experience in delivering customer service and/or employability training.
- Occupational experience in a customer service environment.
- Excellent communication and interpersonal skills.
- Strong classroom management and group facilitation abilities.
- English and Maths GCSEs (or equivalent).
- IT literate and confident using digital learning platforms.
Desirable:
- Assessing qualification (TAQA, A1 or equivalent).
- Experience working with adult learners or those from disadvantaged backgrounds.
Due to the nature of this role, you will be required to complete a Disclosure and Barring Service (DBS) check.
If this sounds like the perfect role for you then please submit your CV.
Customer Service Tutor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Tutor
✨Tip Number 1
Familiarise yourself with the latest trends in customer service training. This will not only help you understand what employers are looking for but also allow you to discuss relevant topics during your interview, showcasing your passion and knowledge in the field.
✨Tip Number 2
Network with professionals in the education and training sector. Attend workshops or webinars related to customer service training, as this can provide valuable insights and connections that may lead to job opportunities.
✨Tip Number 3
Prepare to demonstrate your teaching style and classroom management skills. Consider creating a short presentation or mock training session that highlights your ability to engage learners and tailor your approach to different backgrounds.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to inclusive education will help you align your responses during the interview, showing that you're a great fit for our team and culture.
We think you need these skills to ace Customer Service Tutor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teaching. Emphasise any qualifications you have, such as a PGCE or CertEd, and include specific examples of how you've successfully delivered training or supported learners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for teaching and customer service. Mention your approach to engaging diverse learners and how you plan to motivate them. Be sure to align your skills with the job requirements outlined in the description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, classroom management, and the ability to tailor learning plans. Provide examples of how you've used these skills in previous roles to enhance learner outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a teaching role.
How to prepare for a job interview at Aspire Recruitment
✨Showcase Your Teaching Experience
Make sure to highlight your teaching qualifications and any relevant experience you have in delivering customer service training. Be prepared to discuss specific examples of how you've engaged learners and tailored your sessions to meet diverse needs.
✨Demonstrate Communication Skills
As a Customer Service Tutor, excellent communication is key. During the interview, focus on how you convey information clearly and effectively. You might want to share instances where your communication skills helped resolve issues or enhance learning.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios in a classroom setting. Think about how you would motivate a struggling learner or adapt your teaching style for different backgrounds. Practising these scenarios can help you feel more confident.
✨Research the Company and Its Values
Familiarise yourself with the company’s mission and values, especially regarding their approach to education and learner support. This will allow you to align your answers with their ethos and demonstrate your genuine interest in the role.
