Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Order Processor, handling orders and providing top-notch support.
- Company: Be part of a successful manufacturing company in Altrincham, close to Sale and Trafford.
- Benefits: Enjoy 28 days holiday, private health insurance, and free parking.
- Why this job: This role offers a chance to thrive in a fast-paced environment while building strong customer relationships.
- Qualifications: Previous experience in order processing and great communication skills are essential.
- Other info: We welcome diverse backgrounds and encourage all to apply, even if your experience isn't a perfect match.
The predicted salary is between 24000 - 33600 £ per year.
Permanent Job Customer Service Orders Processor £24,000 Monday – Friday, 35 hours per week 100% Office-based Altrincham Location – free parking Are you passionate about delivering brilliant customer service? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes? This is a fantastic opportunity to join a supportive, growing team where you’ll play a key role in making sure customers receive an excellent experience from start to finish. You’ll be part of a friendly, dedicated team who put customers and colleagues first. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in getting things right. Some of the duties will involve: Customer Service: Being a warm, reassuring first point of contact for customers. Handling calls, emails, and enquiries with professionalism and empathy. Building strong relationships and going the extra mile to ensure satisfaction.Order Administration: Processing customer orders via ERP systems (training provided if needed). Updating customers on delivery times, stock availability, and order changes. Liaising with internal teams to ensure smooth fulfilment. Generating invoices and credit notes. Supporting with queries relating to accounts or warranties.Collaboration & Coordination: Working closely with sales, procurement, and logistics teams. Communicating daily with central operations to meet delivery schedules. Keeping accurate records and maintaining high standards of administration.Problem Solving: Handling complaints with care and professionalism. Advising customers clearly and confidently. Finding solutions that meet customer needs wherever possible.You must be able to demonstrate that you have: Experience in administration, order processing, and/or invoicing. Previous customer service experience – you enjoy helping others. Confidence working in a busy environment and managing shifting priorities. Ability to learn systems.Don’t meet every requirement? If you’re enthusiastic and think you’d be great in this role, we’d still love to hear from you. We welcome applicants from all backgrounds and experience levels. Some of the benefits: 28 days holiday 8 bank holidays (including summer & Christmas closures). Free onsite parking & secure bike storage. Private health insurance (after probation). Digital GP service for you and your family. Company pension scheme. Death in service benefit. Company sick pay scheme. Annual and performance bonus schemes (discretionary). A workplace that values wellbeing, work–life balance, and personal growth.To find out more and see a full job spec then please contact Ruth today on (phone number removed) or email (url removed). This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Customer Service Order Processor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Order Processor
✨Tip Number 1
Familiarise yourself with the specific ERP systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer to their platform.
✨Tip Number 2
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as these will showcase your skills effectively.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their business model and customer base will help you tailor your conversation during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your multitasking skills before the interview. You may be asked how you handle multiple tasks simultaneously, so having a strategy or example ready will show that you're well-prepared for the fast-paced environment.
We think you need these skills to ace Customer Service Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use keywords from the job description, such as 'ERP systems', 'invoicing', and 'customer relationships' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to multitask. Mention specific examples of how you've successfully handled customer orders or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as exceptional communication, organisation, and a proactive mindset. Provide examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aspire Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled customer queries or complaints, as this role heavily relies on building strong relationships with customers.
✨Familiarise Yourself with ERP Systems
Since the job involves processing orders using ERP systems, it’s beneficial to brush up on your knowledge of these systems. If you have experience with specific software, mention it and be prepared to discuss how you used it effectively in past roles.
✨Demonstrate Multitasking Abilities
This position requires managing multiple tasks simultaneously. Prepare to discuss situations where you successfully juggled various responsibilities, showcasing your organisational skills and ability to prioritise effectively.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the company's approach to customer service, or how success is measured in this position. This will also help you determine if it's the right fit for you.