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- Tasks: Join us as a Customer Service Order Processor, handling orders and supporting customers daily.
- Company: We're a successful manufacturing company focused on customer satisfaction and teamwork.
- Benefits: Enjoy 28 days holiday, private health insurance, bonuses, and free parking!
- Why this job: Be the friendly voice of our business and make a real impact in a fast-paced environment.
- Qualifications: Previous order processing experience and great communication skills are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 20000 - 28000 £ per year.
Permanent Job
Customer Service Orders Processor
£24,000
Monday Friday, 35 hours per week
100% Office-based
Altrincham Location – free parking
Are you passionate about delivering brilliant customer service? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes?
This is a fantastic opportunity to join a supportive, growing team where youll play a key role in making sure customers receive an excellent experience from start to finish.
Youll be part of a friendly, dedicated team who put customers and colleagues first. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in getting things right.
Some of the duties will involve:
Customer Service:
- Being a warm, reassuring first point of contact for customers.
- Handling calls, emails, and enquiries with professionalism and empathy.
- Building strong relationships and going the extra mile to ensure satisfaction.
Order Administration:
- Processing customer orders via ERP systems (training provided if needed). Updating customers on delivery times, stock availability, and order changes. Liaising with internal teams to ensure smooth fulfilment.
- Generating invoices and credit notes.
- Supporting with queries relating to accounts or warranties.
Collaboration & Coordination:
- Working closely with sales, procurement, and logistics teams.
- Communicating daily with central operations to meet delivery schedules.
- Keeping accurate records and maintaining high standards of administration.
Problem Solving:
- Handling complaints with care and professionalism.
- Advising customers clearly and confidently.
- Finding solutions that meet customer needs wherever possible.
You must be able to demonstrate that you have:
- Experience in administration, order processing, and/or invoicing.
- Previous customer service experience you enjoy helping others.
- Confidence working in a busy environment and managing shifting priorities.
- Ability to learn systems.
Dont meet every requirement? If youre enthusiastic and think youd be great in this role, wed still love to hear from you. We welcome applicants from all backgrounds and experience levels.
Some of the benefits:
- 28 days holiday 8 bank holidays (including summer & Christmas closures).
- Free onsite parking & secure bike storage.
- Private health insurance (after probation).
- Digital GP service for you and your family.
- Company pension scheme.
- Death in service benefit.
- Company sick pay scheme.
- Annual and performance bonus schemes (discretionary).
- A workplace that values wellbeing, worklife balance, and personal growth.
To find out more and see a full job spec then please contact Ruth today on 07570251230 or email .
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.
Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Customer Service Order Processor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Order Processor
✨Tip Number 1
Familiarise yourself with the specific ERP or SAP systems mentioned in the job description. If you have experience with similar software, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as these will showcase your skills effectively.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their business model and customer base will help you tailor your conversation during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your multitasking skills before the interview. You may be asked how you handle multiple tasks simultaneously, so having a strategy or example ready will show that you're well-prepared for the fast-paced environment.
We think you need these skills to ace Customer Service Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use keywords from the job description, such as 'ERP systems', 'customer relationships', and 'multitasking' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle orders efficiently. Mention specific examples of how you've successfully managed customer queries or processed orders in the past.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as communication, organisation, and problem-solving. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aspire Recruitment
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples of how you've provided outstanding support in previous positions. Highlight your ability to handle complaints and resolve issues effectively.
✨Familiarise Yourself with ERP Systems
The job requires experience with ERP systems, so make sure you brush up on any relevant software you've used before. If you have experience with SAP, mention it during the interview to demonstrate your technical skills.
✨Demonstrate Multitasking Abilities
This position involves managing multiple tasks simultaneously. Be ready to discuss how you've successfully juggled various responsibilities in past roles, showcasing your organisational skills and attention to detail.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, performance metrics for the bonus scheme, or how they support employee development to demonstrate your enthusiasm.