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For Companies At a Glance
- Tasks: Join us as a Customer Service Order Processor, handling orders and supporting customers daily.
- Company: We're a successful manufacturing company focused on customer satisfaction and teamwork.
- Benefits: Enjoy 28 days holiday, private health insurance, bonuses, and free parking!
- Why this job: Be the friendly voice of our business and make a real impact in a fast-paced environment.
- Qualifications: Previous order processing experience and great communication skills are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 20000 - 28000 £ per year.
Permanent Job
Customer Service Order Processor
Altrincham – great commuting distance from Sale / Hale / Trafford /Wythenshawe.
£24,000 per annum
Fully Office Based – no Hybrid
Hours are Mon to Fri 9am to 5.00pm with 1 hour lunch break. (35 hour working week).
Free Parking
Do you love Customer Services?
Have you got experience processing orders?
Are you passionate about people, skilled at multitasking, and ready to be the friendly voice behind a trusted business?
We’re looking for an enthusiastic Customer Service and Orders Administrator to join this successful manufacturing company.
As a key point of contact for customers, you’ll build strong relationships, provide timely support, and ensure orders and deliveries are coordinated with care and precision. You’ll thrive in a fast-paced, customer-first environment and contribute directly to the success of the sales and logistics process. You can also earn bonus each month linked to performance.
You’ll be handling a range of duties including:
- Providing outstanding customer service via phone and email.
- Processing and managing customer orders using ERP systems.
- Liaising with internal teams and external logistics partners.
- Issuing invoices and resolving queries related to accounts or product delivery.
- Collaborating with the sales team to meet customer needs.
- Managing complaints thoughtfully and professionally.
- Supporting with general administrative tasks as needed.
We welcome people from all backgrounds and experiences who bring:
- Previous experience in order processing, invoicing, or a sales/procurement environment.
- Familiarity with ERP/SAP systems.
- A positive attitude, exceptional communication skills, and a proactive, solution-driven mindset.
- Great organisation, attention to detail, and the ability to handle a variety of tasks at once.
We value your wellbeing and offer a range of benefits, including:
- 28 days annual holiday 8 bank holidays.
- Summer and Christmas closures to support work-life balance.
- Private health insurance and digital GP services for you and your family.
- Company pension scheme and death-in-service benefit.
- Bonus schemes and paid sick leave.
- Free parking and secure bike storage onsite.
My client is committed to fostering a diverse, inclusive workplace where everyone feels welcome and empowered. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.
Does this sound like something you could be interested in?
To discuss the role in more detail and review a job description please call Ruth on 07570251230 or email ruth.metcalfe@aspirerecruitment.org.uk today.
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.
Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
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Customer Service Order Processor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Order Processor
✨Tip Number 1
Familiarise yourself with the specific ERP or SAP systems mentioned in the job description. If you have experience with similar software, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as these will showcase your skills effectively.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their business model and customer base will help you tailor your conversation during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Practice your multitasking skills before the interview. You may be asked how you handle multiple tasks simultaneously, so having a strategy or example ready will show that you're well-prepared for the fast-paced environment.
We think you need these skills to ace Customer Service Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use keywords from the job description, such as 'ERP systems', 'customer relationships', and 'multitasking' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle orders efficiently. Mention specific examples of how you've successfully managed customer queries or processed orders in the past.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as communication, organisation, and problem-solving. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aspire Recruitment
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples of how you've provided outstanding support in previous positions. Highlight your ability to handle complaints and resolve issues effectively.
✨Familiarise Yourself with ERP Systems
The job requires experience with ERP systems, so make sure you brush up on any relevant software you've used before. If you have experience with SAP, mention it during the interview to demonstrate your technical skills.
✨Demonstrate Multitasking Abilities
This position involves managing multiple tasks simultaneously. Be ready to discuss how you've successfully juggled various responsibilities in past roles, showcasing your organisational skills and attention to detail.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, performance metrics for the bonus scheme, or how they support employee development to demonstrate your enthusiasm.
