At a Glance
- Tasks: Build strong relationships with customers and identify upselling opportunities.
- Company: Established business in Greater Manchester with a supportive culture.
- Benefits: Competitive salary, company car, bonus, and 31 days' holiday.
- Other info: Enjoy early finishes on Fridays and two company events each year.
- Why this job: No sales targets, focus on customer satisfaction, and genuine career progression.
- Qualifications: Confident, personable, and customer-focused individuals are encouraged to apply.
The predicted salary is between 35000 - 35000 £ per year.
Greater Manchester
£30,000 – £35,000 per annum
Company Car
Permanent, Full-Time
No Sales Targets
Excellent Benefits
- £30,000 – £35,000 salary
- Company car
- No sales targets
- £2,000 company bonus in December
- Annual salary review every April, with increases typically 3%–5%
- 31 days' holiday including bank holidays
- Workplace pension through NEST
- Travel expenses covered
- Accommodation paid for when required for business travel
- Free onsite parking
- Occupational health support
- Staff breakout area
- Two company events per year
- Training and ongoing development
- Genuine career progression opportunities
- Business closed on bank holidays
- Early finish every Friday
The Opportunity
We are looking for a confident, personable and customer-focused individual to join an established business in Greater Manchester in a varied Internal Sales and Customer Account position. This is not a heavily targeted sales role. Instead, you will focus on developing strong relationships with existing customers, understanding their requirements and identifying appropriate opportunities to upsell and cross-sell.
Customer Account Executive employer: Aspire Recruitment
Join a dynamic and ambitious organisation in Salford as a Delivery Consultant / Resourcer, where you can thrive in a supportive and collaborative team environment. Enjoy the benefits of hybrid working, uncapped commission, and clear pathways for career progression, all while focusing on delivering exceptional recruitment processes without the pressure of business development. With ongoing training and quarterly incentives, this role offers a meaningful opportunity to influence hiring decisions and build lasting relationships with clients and candidates alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Recruitment!
How to prepare for a job interview at Aspire Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
