At a Glance
- Tasks: Review and validate claims, assist clients, and ensure smooth case progression.
- Company: Fast-paced insurance firm in the heart of Liverpool.
- Benefits: Competitive salary, Christmas closure, birthday leave, and staff referral bonuses.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Customer service experience and strong communication skills preferred.
Salary: £25,000 per annum (Full time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work shift patterns and the occasional Sat (once per month)
We are currently recruiting for a Claims Handler to join a successful and fast paced insurance firm in Liverpool City Centre.
You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquiries online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout.
Responsibilities:
- Carrying out administrative services, including liaising with clients, third parties and other businesses
- Answering incoming calls and responding to client correspondence
- Upselling case benefits, ensuring new claims conversions
- Document all information according to Standard Operating Procedure
- Adhere to SLA's and KPI's
- Liaise with multiple internal departments to ensure claim progression
- Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manner.
- Excellent telephone, data entry and typing skills.
- Ability to learn new systems.
- Self-drive, results orientated who can critically assess own performance.
- Collecting and assessing accurate information and documents to proceed with a case
- Assessing the merits of a claim against a set criteria and analysing client credibility
Requirements:
- Understanding the principles of claims/legal industry is desirable but not essential
- Knowledge of customer service practices and principles
- Experienced in telephony, inbound calls
Benefits:
- Christmas closure & Birthdays
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Claims Handler employer: Aspire Recruitment
Join a dynamic and supportive insurance firm in the heart of Liverpool City Centre, where your contributions as a Claims Handler will be valued and recognised. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a vibrant work culture that promotes teamwork and flexibility. Enjoy benefits such as a Christmas closure, birthday leave, and reduced parking fees, making this an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Claims Handler role.
✨Tip Number 2
Prepare for those interviews! Research common questions for Claims Handlers and practice your responses. We want you to showcase your customer service skills and ability to handle claims efficiently.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Claims Handler position!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight any relevant experience in customer service or claims handling, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of the claims process and how you can contribute to our team at StudySmarter.
Showcase Your Skills:We want to see your skills in action! Be sure to mention your proficiency in data entry and your ability to handle calls professionally. If you have experience with specific systems, let us know!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Claims Handler position. We can’t wait to hear from you!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Claims Basics
Even if you don't have extensive experience in the claims or legal industry, it's crucial to brush up on the basics. Familiarise yourself with common terms and processes related to claims handling. This will not only show your interest but also help you answer questions more confidently.
✨Practice Your Communication Skills
As a Claims Handler, you'll be dealing with clients over the phone and through emails. Practise clear and professional communication. You might want to role-play with a friend or family member to get comfortable explaining complex information simply and effectively.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've had. Be ready to share specific examples of how you've handled difficult situations or upsold products. This will demonstrate your ability to manage client relationships and convert claims effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
