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For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage work orders efficiently.
- Company: Join a supportive team at a thriving business in Runcorn.
- Benefits: Enjoy 20 days holiday, performance bonuses, and career growth opportunities.
- Why this job: Make a real impact while helping customers and collaborating with engineers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic environment with a friendly team culture.
The predicted salary is between 26000 - 36400 £ per year.
An exciting opportunity has arisen for a Help Desk Advisor to join our client’s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You’ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences.
Key Responsibilities
- Handle incoming customer calls and emails to log and manage work orders.
- Diagnose and allocate faults to the appropriate engineer or contract manager.
- Meet service level agreements (SLAs) by responding promptly to reactive jobs.
- Maintain accurate technical records to support first-time fixes.
- Provide regular updates to customers and document all communications.
- Coordinate with engineers to optimize scheduling and job completion.
- Close jobs accurately for invoicing and raise new work orders as required.
- Work collaboratively with cross-functional teams to provide technical support.
- Log compliments, complaints, and concerns for timely resolution.
- Adhere to rota shift patterns (7am–6pm, core hours 8:30am–5pm) with occasional Saturdays.
Experience
- Strong customer service and communication skills.
- Proficient in data entry, phone etiquette, administration, and IT systems.
- Empathetic, professional, and customer-focused.
- Excellent time management and punctuality.
Desirable Experience:
- Previous helpdesk/customer service experience.
- Complaints handling and scheduling.
- Background in electrical or plumbing businesses.
Benefits
- 20 days holiday (with holiday purchase options available).
- Team performance-based bonus.
- Supportive and friendly team culture.
- Great opportunity for career growth within a thriving business.
If you’re ready to join a dynamic team and make a real impact, apply today!
Locations
Helpdesk Advisor in Cheshire, Runcorn employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Advisor in Cheshire, Runcorn
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being a Helpdesk Advisor with them.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Helpdesk Advisor in Cheshire, Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant helpdesk experience to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering outstanding customer service. Share specific examples of how you've handled customer queries or complaints in the past to demonstrate your expertise.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it more efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aspire Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Help Desk Advisor role. Familiarise yourself with the key responsibilities like managing work orders and coordinating with engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you've excelled in this area. Think of situations where you handled complaints or provided exceptional support, as these stories will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to time management, communication skills, and how you handle stressful situations. Practising your responses can help you articulate your thoughts clearly during the interview, making a great impression on the hiring team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for career growth, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
