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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join a globally recognised company in the heart of Liverpool.
- Benefits: Enjoy a competitive salary, bonuses, and 25 days holiday plus bank holidays.
- Why this job: Shape the future of customer experience while developing your leadership skills.
- Qualifications: Experience in call centre leadership and a passion for customer service.
- Other info: Hybrid working model with great local transport links.
Make sure to apply with all the requested information, as laid out in the job overview below.
Salary: £30,000 per annum (Full-Time, Permanent, 37.5 hours)
Location: Liverpool City Centre (Office based within a hybrid model)
Shifts: Mon-Fri (covering hours between 7am-6pm)
Are you an experienced Call Centre Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Team Leader to join a globally known company at their Liverpool City Centre office. This is an exciting opportunity to play a pivotal role in influencing the future of the company’s service and shaping customer experience for this and other campaigns. Through strong leadership, you’ll manage a team to provide a first-class customer contact and customer journey.
What You’ll Do:
- Resolving queries that have been escalated from Customer Service Associate upwards to provide a first-class customer contact and customer journey.
- Coaching, developing and motivating the team to both meet targets and maximise performance.
- Building and promoting a positive work culture that promotes the delivery of excellence.
- Channelling communications to ensure key stakeholders are kept fully updated on campaign performance and challenges.
- Identify and create opportunities that improve the customer experience through continuous evaluation.
- Identifying, highlighting then escalating any service-related issues, trends or incidents.
- Delivering and maintaining both individual and team targets.
Key Skills & Experience We’re Looking For:
- Significant experience as a Team Leader or Supervisory focused duties within a call centre.
- Strong leadership experience with evidence of driving team performance.
- Strong understanding of people issues and the skills and experience to manage others.
- A passion for delivering a first-class customer service.
- Desirable to have experience in managing multilingual (German & Spanish speaking) customer service associates.
Benefits:
- Competitive salary with commission and performance-related bonuses.
- 25 days holiday per year plus bank holidays.
- Local public transport links (within walking distance) and local discounted car parking facilities.
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Call Centre Team Leader employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've driven performance or resolved conflicts. We want to hear how you’ve made a difference in your previous roles.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Call Centre Team Leader
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Call Centre Team Leader, so tailor your application to highlight your relevant experience and skills.
Show Off Your Leadership Skills: As a Team Leader, your leadership experience is key! In your written application, share specific examples of how you've motivated and developed your team in the past. We love to see how you've driven performance and created a positive work culture.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements. Avoid fluff and focus on what makes you the perfect fit for this role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Aspire Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Call Centre Team Leader, your leadership experience is crucial. Prepare specific examples of how you've motivated teams, resolved conflicts, and driven performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about past experiences where you had to handle escalated issues or improve team performance, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, performance metrics, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
