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- Tasks: Lead and inspire a new sales team to smash targets and deliver top-notch customer service.
- Company: Join a growing legal services business in the heart of Liverpool.
- Benefits: Competitive salary, bonuses, 25 days holiday, and a birthday off!
- Why this job: Make a real impact by developing talent and driving sales success.
- Qualifications: Experience in sales leadership and a passion for coaching teams.
- Other info: Enjoy ongoing professional development and clear career progression.
The predicted salary is between 30000 - 36000 ÂŁ per year.
Job Title: Call Centre Sales Team Leader
Salary: £30,000 – £36,000 per annum (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm, Mon–Fri (one in 4 Saturdays)
Are you an experienced Sales Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Sales Team Leader to join a growing legal services business at their Liverpool City Centre head office.
This is an exciting opportunity to play a pivotal role in building and leading a brand-new sales team, where you will coach, inspire, and guide sales advisors to deliver outstanding results while ensuring a first-class customer experience.
What You’ll Do:
- Lead, coach, and motivate a team of sales advisors to achieve and exceed KPIs.
- Conduct daily team briefings, one-to-ones, and regular performance reviews.
- Monitor sales conversion, upselling, and cross-selling to drive revenue growth.
- Deliver training on objection handling, sales techniques, and product knowledge.
- Handle escalated or complex calls with professionalism, demonstrating best practice.
- Track and report on sales performance, identifying trends and opportunities.
- Ensure compliance with company policies, industry regulations, and data protection standards.
Key Skills & Experience We’re Looking For:
- Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Advisor within a call centre.
- A strong track record of meeting and exceeding sales targets.
- Excellent leadership skills with the ability to inspire and develop teams.
- Strong customer service focus with the ability to balance sales and client satisfaction.
- Confident communication, negotiation, and problem-solving skills.
- Knowledge of FCA or Consumer Duty regulations (preferred).
- Proficiency with CRM systems and call centre technology (HubSpot experience is desirable).
Benefits:
- Competitive salary with commission and performance-related bonuses.
- 25 days holiday per year plus bank holidays.
- Birthday off.
- “Me Time” allowance.
- Loyalty scheme.
- Car park salary sacrifice scheme.
- Ongoing professional development and clear career progression opportunities.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Call Centre Sales Team Leader employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your leadership experience and sales achievements. This will help you make a strong first impression during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Call Centre Sales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Sales Team Leader role. Highlight your leadership experience and any sales achievements that align with what we’re looking for. This shows us you’re serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a sales team and how your skills can help drive performance. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, don’t just list your duties. Share specific examples of how you’ve exceeded targets or improved team performance. Numbers speak volumes, so if you’ve got stats, flaunt them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific KPIs you've met or exceeded in previous roles. This shows you’re results-driven and understand what it takes to lead a successful sales team.
✨Showcase Your Leadership Style
Think about how you motivate and develop your team. Prepare examples of how you've coached team members to success or handled difficult situations. This will demonstrate your leadership skills and ability to inspire others.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario Questions
Anticipate questions about handling escalated calls or driving sales performance. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your problem-solving skills effectively.