At a Glance
- Tasks: Handle calls and assist clients with claims in a fast-paced legal environment.
- Company: Join a thriving legal firm in Liverpool City Centre.
- Benefits: Enjoy competitive salary, personal time off, and employee assistance programmes.
- Other info: Flexible shifts and opportunities for continuous growth await you.
- Why this job: Make a real difference by helping clients navigate their claims.
- Qualifications: Experience in call centres or customer service is essential.
The predicted salary is between 18400 - 27600 £ per year.
Overview
Job Title: Call Centre Advisor
Salary: £24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work shift patterns between 9am and 8pm and occasional weekends.
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a busy call centre operations at its Liverpool City Centre head office.
As a Call Centre Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company.
Responsibilities
- Handle inbound calls and client correspondence, providing support and guidance.
- Review new cases and determine their suitability for litigation.
- Assist clients with claim inquiries over the phone and online.
- Clearly explain company terms, conditions, and fees with a professional touch.
- Work closely with internal teams to keep claims moving forward.
- Ensure all client interactions adhere to legal requirements and quality standards.
- Track and document all interactions following Standard Operating Procedures.
Key Skills
- Prior experience in a call centre or customer service setting.
- Familiarity with call centre claims departments or financial services (desirable but not essential).
- Excellent phone and data entry skills, with a keen eye for detail.
- Proficiency with claims management or contact centre systems (preferred).
- Ability to handle client communications professionally, both written and verbal.
Benefits
- Christmas closure & Birthdays off
- Personal Time to attend external appointments
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
Note: This vacancy is being handled by Aspire Recruitment. We may contact candidates within 14 days if selected for interview. By applying, you agree to our Privacy Policy and that Aspire Recruitment may keep you informed about employment opportunities; you may opt out at any time.
Call Centre Advisor in Liverpool employer: Aspire Recruitment
Join a thriving legal firm in the heart of Liverpool City Centre as a Call Centre Advisor, where you will be part of a dynamic team that prioritises integrity and client service. Enjoy a supportive work culture with benefits such as Christmas closure, personal time for appointments, and opportunities for professional growth in the legal claims industry. With flexible shifts and a focus on employee well-being, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Recruitment!
How to prepare for a job interview at Aspire Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
