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- Tasks: Handle calls and assist clients with claims in a fast-paced legal environment.
- Company: Join a thriving legal firm in Liverpool City Centre.
- Benefits: Enjoy competitive salary, personal time off, and employee assistance programmes.
- Why this job: Make a real difference by helping clients navigate their claims.
- Qualifications: Experience in call centres or customer service is essential.
- Other info: Flexible shifts and opportunities for continuous growth await you.
The predicted salary is between 18400 - 27600 £ per year.
Overview
Job Title: Call Centre Advisor
Salary: £24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work shift patterns between 9am and 8pm and occasional weekends.
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a busy call centre operations at its Liverpool City Centre head office.
As a Call Centre Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining their terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company.
Responsibilities
- Handle inbound calls and client correspondence, providing support and guidance.
- Review new cases and determine their suitability for litigation.
- Assist clients with claim inquiries over the phone and online.
- Clearly explain company terms, conditions, and fees with a professional touch.
- Work closely with internal teams to keep claims moving forward.
- Ensure all client interactions adhere to legal requirements and quality standards.
- Track and document all interactions following Standard Operating Procedures.
Key Skills
- Prior experience in a call centre or customer service setting.
- Familiarity with call centre claims departments or financial services (desirable but not essential).
- Excellent phone and data entry skills, with a keen eye for detail.
- Proficiency with claims management or contact centre systems (preferred).
- Ability to handle client communications professionally, both written and verbal.
Benefits
- Christmas closure & Birthdays off
- Personal Time to attend external appointments
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
Note: This vacancy is being handled by Aspire Recruitment. We may contact candidates within 14 days if selected for interview. By applying, you agree to our Privacy Policy and that Aspire Recruitment may keep you informed about employment opportunities; you may opt out at any time.
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Call Centre Advisor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the legal firm. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling client inquiries and give you a chance to refine your communication skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your customer service experience and how you've handled difficult situations in the past. Remember, it's not just about your qualifications; your ability to connect with clients is key!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t hesitate—get your application in today!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit us. Keep it professional but let your personality come through.
Showcase Your Soft Skills: Since soft skills are key for this role, make sure to mention them in your application. Whether it's your communication skills or your ability to handle difficult situations, we want to know how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aspire Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Centre Advisor and the specifics of the legal claims industry. Brush up on common terms and processes related to claims handling so you can speak confidently about them.
✨Showcase Your Soft Skills
This role requires excellent communication and customer service skills. Prepare examples from your past experiences that highlight your ability to handle difficult situations, provide support, and maintain professionalism under pressure.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering common call centre interview questions, such as how you would handle an irate customer or explain complex information clearly. This will help you feel more at ease during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
